Custr

A delivery can be marked as uncollected in two ways: either through the dashboard or the Companion app. Please follow the steps provided to see how this can be done.

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To mark a delivery as uncollected via the dashboard, follow the steps below:

On the dashboard, hover over the icons on the left to open the side menu 

Click Collected in the status column

1. On the dashboard, hover over the icons on the left to open the side menu 
2. Select Deliveries
3. Click Collected in the status column
4. Click Mark as Uncollected

To mark a delivery as uncollected via the Companion app, please follow the below steps:

On the Custr Companion app, navigate to Deliveries

Select Mark as Uncollected in the top right corner

1. On the Custr Companion app, navigate to Deliveries
2. Select the Collected tab
3. Click chosen delivery
4. Select Mark as Uncollected in the top right corner

Find out how to mark a collected delivery as uncollected using Custr if it was updated incorrectly.

How can I Mark a Delivery as Uncollected?

Custr Dashboard

Find answers and get help from Intercom Support and Community Experts

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How can I Mark a Delivery as Uncollected?

Dashboard

Companion App