A delivery can be marked as uncollected in two ways: either through the dashboard or the Companion app. Please follow the steps provided to see how this can be done.
Dashboard
To mark a delivery as uncollected via the dashboard, please follow the below steps:
On the dashboard, navigate to Deliveries
Click Collected in the status column
Click Mark as Uncollected
Companion App
To mark a delivery as uncollected via the Companion app, please follow the below steps:
On the Custr Companion app, navigate to Deliveries
Select the Collected tab
Click chosen delivery
Select Mark as Uncollected in the top right corner
