Behind the Scenes: What’s New & What’s Next

At Custr, we’re constantly improving the platform based on customer feedback, industry changes, and the real-world challenges organisations face every day.

Over the last few months, we’ve been focused on making check-in easier, improving support for multi-site organisations, expanding integration options, and helping organisations prepare for future compliance requirements.

We wanted to share a quick look at some of the things we’ve recently launched, what’s currently being tested, and what we’re working on next.
​

We’ve recently launched a completely redesigned Contactless Check-In experience.

The new design provides a cleaner, faster and more intuitive journey for visitors checking in using their own mobile device.

Visitors can still:

The redesign focuses on improving the visitor experience while reducing friction during arrival.
​

​

We’re also testing a new NFC-powered check-in experience designed to make arrivals even faster.

Using a small NFC tag or “tap point”, visitors and employees can simply tap their phone against the location to begin the check-in process.

For visitors, this launches the same contactless check-in experience already available through QR codes.

For employees, the Companion App can recognise the tap and record attendance without needing to search for a name or scan a QR code.

If you’ve ever tapped your phone to enter a gym, make a payment, or access a transport ticket, the experience will feel very familiar.

We’re incredibly excited about the potential of this feature and are currently exploring how it can be used across different environments.

Interested in Tap-to-Check-In?

We’d love to hear how you think this could work within your organisation.

One of our most requested features is Android support, and we’re pleased to say that our Android App is now in beta testing.

The Android app already supports most functionality, including:

The only features currently being finalised are:

We’re currently working with a small group of customers to gather feedback before a wider rollout.

Interested in testing the Android app?

Get in touch, and we’d be happy to show you what’s available today.

[email protected]
​

Alongside the new Global Dashboard, we’re also redesigning the main Custr Dashboard used every day by administrators and site teams.

The goal is simple: make information easier to find, reduce clicks, and provide a more modern user experience across the platform.

The redesign will introduce:

While many of the features you already use will remain familiar, the new dashboard is being designed to help users spend less time searching and more time managing their site.

We’re looking forward to sharing more as development progresses.

For organisations managing multiple sites, this is one of the biggest updates we’ve worked on in recent years.

The new Global Dashboard brings together information from across your organisation into a single management view.

New capabilities include:

We’re also introducing tools to help standardise settings across multiple locations.

This includes:

Whether you manage multiple schools, care homes, offices or sites, the new Global Dashboard is designed to reduce administration while improving consistency.

The first phase of these changes is beginning to roll out shortly.

Managing multiple sites?

Contact us if you’d like an early look at the new Global Dashboard.
​

​

We’re continuing to invest in features that help organisations improve compliance, safeguarding and operational readiness.

This includes ongoing work related to Martyn’s Law, enhanced barring and safeguarding controls, new traffic-light style compliance indicators, and the exploration of integrations with platforms such as Online SCR.

One of the areas we’re particularly excited about is a new compliance status system designed to make important information easier to understand at a glance.

The proposed traffic-light approach will allow organisations to quickly identify whether action may be required before allowing someone onto site:

🟢 Green – No concerns identified and the individual can proceed through the normal check-in process.

🟡 Amber – Additional review may be required. For example, a document may be nearing expiry, information may need updating, or a safeguarding check may require attention.

🔴 Red – Action required. This could indicate that an individual has been barred from site, a critical compliance issue has been identified, or access should be restricted until reviewed.

Combined with improved reporting and future integrations, these developments are designed to help organisations identify issues earlier, strengthen safeguarding processes, and reduce administrative overhead.

Our goal is to provide practical tools that help organisations stay informed, prepared and compliant without adding unnecessary complexity.
​

We’re continuing to invest in integrations and ways to connect Custr with the wider systems used across your organisation.

Our Open API is now available through Support Plus, allowing organisations and partners to build custom integrations and automate workflows using Custr data.

Alongside this, we’re actively exploring additional integrations that support safeguarding, compliance and operational management.

As these developments progress, we’ll continue expanding the ways organisations can connect Custr with the tools they already use every day.

Many of our best ideas start with customer conversations.

If something in this update caught your attention, we’d love to hear from you.

Whether you’re interested in:

Get in touch and let us know.

Your feedback helps shape what we build next.

[email protected]

Thank you for being part of the Custr community. We’re excited about what’s coming next and look forward to sharing more updates soon.