Overview
Custr Contactless Check-In allows visitors to complete the check-in process using their own mobile device instead of interacting directly with the iPad.
This provides a fast, secure, and contactless check-in experience.
Custr supports two types of contactless check-in:
Dynamic QR codes displayed on the iPad
Static QR code posters which can be printed and displayed around your site
Both methods allow visitors to complete the same check-in experience normally available on the iPad.
How Contactless Check-In Works
The contactless check-in process differs slightly for visitors and staff.
Visitors
Visitors scan the QR code using their phone camera.
This opens a secure webpage where they can complete the check-in or check-out process on their own device.
Staff
Staff can use the QR scanner built into the Custr Companion App to check in and out quickly.
This allows for a faster and more streamlined staff experience.
For employee QR codes, see: Staff QR Codes
Dynamic QR Codes (Displayed on the iPad)
Dynamic QR codes are shown directly on the iPad screen.
These QR codes automatically refresh every 30 seconds for additional security.
Visitors can scan the QR code displayed on the iPad using their mobile device camera to begin the check-in process.
How to Enable Dynamic QR Codes
To enable Dynamic QR codes, follow the steps below:
Go to Configuration > Devices
Select QRs
Enable Dynamic QR
Once enabled, the QR code will appear on the iPad check-in screen.
QR Code Posters (Static QR Codes)
QR code posters allow you to place contactless check-in points around your building without requiring visitors to interact with the iPad directly.
Unlike Dynamic QR codes, poster QR codes remain permanently the same and do not refresh.
These are commonly used:
At entrances
Reception areas
Remote buildings
Staff entrances
Event locations
How to Create a QR Code Poster
To create a QR code poster, follow the steps below:
Go to Configuration > Devices
Select QRs
Click the orange + icon
Select QR
Enter a QR name
Click Save
Click Poster to download the QR poster
Once downloaded, the poster can be printed and displayed around your site.
How to Edit Your QR Code Poster
To edit your QR code poster:
Go to Configuration > Settings
Select Branding
Scroll down and select Poster
Make your changes
Click Save
How to Use Contactless Check-In
Once Dynamic or Static QR is enabled:
A visitor scans the QR code displayed on the iPad
The check-in page opens on their phone
The visitor completes the check-in process on their device
The visitor will then appear on the dashboard and evacuation view as normal.
How to Use Contactless Check-Out
Visitors can also check out using the same QR process.
Scan the QR code displayed on the iPad
Open the check-out page on the mobile device
Complete the check-out process
Dynamic QR vs QR Posters
Feature | Dynamic QR | QR Poster |
Displayed on iPad | Yes | No |
Printable | No | Yes |
Refreshes automatically | Yes (every 30 seconds) | No |
Fixed QR code | No | Yes |
Best for | Reception desks | Multiple entry points |
Important Notes
Dynamic QR codes require the iPad to be connected and online
Staff QR scanning requires the Custr Companion App
Visitors do not need to install an app to use contactless check-in
QR posters can be used alongside traditional iPad check-in
Dynamic QR codes refresh automatically every 30 seconds for additional security