Why has the System Pulled Through Pupils/ Employees That Have now Left?
If the system shows students or employees who no longer attend or work at your school, you will need to fix this in your MIS portal. Just make sure that for those who have left, there’s a proper end date, and they’re not marked as 'Active'.
Please Note: If these employees have already been imported to Custr, you will need to archive them from your employee list.
How Often Does the System Update my MIS Import?
The dashboard will automatically refresh the MIS import nightly. Alternatively, you can manually update it to include any new employees or students by following the steps below:
On your dashboard, click the Import icon in the top right corner
Select the API tab
Select Wonde/Arbor - MIS
Click Connect
Click Import
How can I Refresh my MIS Connection?
To refresh your students list, please follow the steps below:
On the dashboard, navigate to the Import button at the top of the page
Click API
Click Refresh Students from ... - MIS
You will then see an important message, letting you know the steps that will be taken, please ensure you are happy before selecting Confirm.
This will then update your student list with any new students, new classes/details and remove any students no longer in your MIS.
How do I Stop a Specific Employee/Pupil From Pulling Through From the MIS Import Without Removing Them From my MIS Portal?
If you have an employee or student who has pulled through from your MIS portal that you would rather not have on Custr, follow the steps below:
Employees
If you want to restrict individual or multiple employees from pulling through, follow these steps:
On your dashboard, click the Import icon in the top right corner
Click API
Select Wonde/Arbor - MIS
Click Connect
Click the tickbox next to the name of the employees you wish NOT to import. This will change their record from Green to Red
Click Import
Pupils
If you want to restrict individual or multiple pupils from pulling through, follow the steps below:
On your dashboard, click the Import icon in the top right corner
Click API
Select Wonde/Arbor - MIS
Click Connect
Select the Students tab
Click the tickbox next to the name of the students you wish NOT to import. This will change their record from Green (importing) to Red (not importing)
Click Import
How do I Stop the MIS Import From Overwriting my Employee List?
After linking your MIS to the Custr dashboard, selecting the employee list in green (importing) will overwrite your existing employee list if the records match.
If you’d rather update your employee list manually and not pull your employee list from your MIS, follow the steps below:
On your dashboard, click the Import icon in the top right corner.
Click API
Select Wonde/Arbor - MIS
Click Connect
Once the Custr dashboard has imported your Wonde contacts, select the employees you want to stop importing (marked as red) or select all to stop importing them all.
As the contacts are now marked as Red, this shows they are not importing. This will stop employees from pulling through from Wonde.
After this, remove all previously imported MIS employees and upload your own employee list by following the steps below:
On your dashboard, navigate to Directory > Employees
Click the three dots next to the search bar
Click Select All
Select Archive Employees on the right-hand side
Select the Archive tab
Click the three dots next to the search bar again
Click Select All
Select Delete Employee from the right-hand side
