Overview
This article answers the most frequently asked questions about MIS Integration.
If you’re new to MIS Integration, we recommend reading How Custr Works with Your MIS first to understand how synchronisation and attendance writeback operate.
Synchronisation
How often does Custr synchronise with my MIS?
Custr automatically synchronises with your MIS overnight.
During synchronisation, Custr can:
Import new students and employees
Update existing student and employee records
Synchronise changes such as names, classes and teachers
If you need changes immediately, you can perform a manual import at any time from the Import page.
Can I manually synchronise my MIS?
Yes.
To manually synchronise your MIS:
Navigate to Import
Select API
Select your MIS (Wonde/Arbor)
Click Connect
Review the records to be synchronised
Click Import
This will import any selected students, employees, attendance reasons and other supported data immediately.
Why hasn’t my change appeared yet?
If a recent change has not appeared within Custr:
Check the change has been made in your MIS.
Remember that synchronisation runs overnight.
Perform a manual import if you need the update immediately.
Check the record is enabled for synchronisation (green).
If the issue continues, please contact our Support team.
Importing Students & Employees
How do I check if a new student or employee has imported?
To verify whether a new record has been imported:
Navigate to Import
Select API
Select your MIS (Wonde/Arbor)
Click Connect
Search for the student or employee.
Green records are included in synchronisation.
Red records are excluded from synchronisation.
If the record is shown and enabled (green), click Import to synchronise it immediately.
Why are former students or employees still appearing?
If students or employees who have left your organisation are still appearing within Custr, first check that they have been correctly marked as inactive within your MIS.
For students, a manual Refresh Students is required to:
Remove leavers
Add new starters
Update names and classes
Realign class information
For employees, verify that they are no longer active within your MIS and perform a manual import if required.
Please note:
Employees previously imported into Custr should be archived if they no longer work at your organisation.
How do I stop a specific student or employee from synchronising?
If you do not want an individual student or employee to be synchronised from your MIS:
Navigate to Import
Select API
Select your MIS (Wonde/Arbor)
Click Connect
For employees:
Select the required employee.
For students:
Open the Students tab.
Select the required student.
Click the record so it changes from:
🟢 Green — Included in synchronisation
🔴 Red — Excluded from synchronisation
Click Import to save your changes.
Can I manage employees manually instead of synchronising them?
Yes.
If you prefer to manage your employee directory manually:
Navigate to Import
Select API
Select your MIS (Wonde/Arbor)
Click Connect
Change the employees you do not wish to synchronise from Green to Red
Click Import
Once synchronisation has been disabled, you can manage employee records directly within Custr.
Refreshing Student Data
What does Refresh Students do?
The Refresh Students option rebuilds your student directory from your MIS.
It will:
Import new students
Remove students who have left
Update student names
Update classes
Update teacher information
Realign class memberships
This is particularly useful at the start of a new academic year or after significant changes have been made within your MIS.
How do I refresh my student list?
To refresh your student directory:
Navigate to Import
Select API
Select Refresh Students from Wonde/Arbor
Review the confirmation message
Click Confirm
Once complete, your student directory will reflect the current information held within your MIS.
How do I delete and reimport all students?
If you need to completely rebuild your student directory:
Delete existing students
Navigate to Directory → Students
Click the three dots
Select Select All
Click Delete All
Reimport students
Navigate to Import
Select API
Select your MIS (Wonde/Arbor)
Select the required students
Click Import
This should only be used where a full rebuild of the student directory is required.
Editing Imported Records
Can I edit imported students or employees within Custr?
If a student or employee is synchronised from your MIS, changes should always be made within the MIS.
For example:
Name changes
Class changes
Teacher changes
Employment changes
Once updated in your MIS, the changes will synchronise with Custr during the next overnight synchronisation or after a manual import.
Making these changes directly within Custr may result in them being overwritten during the next synchronisation.
Related Articles
Important Notes
Synchronisation runs automatically overnight.
Manual imports can be performed at any time.
Refresh Students updates student details, removes leavers and realigns classes.
Employee records are synchronised through the normal import process.
Green records are included in synchronisation; red records are excluded.
Changes to imported students and employees should always be made within your MIS.
A manual student refresh is recommended at the start of each academic year.