With an Education License, there are some key settings we recommend enabling to help you get the most out of the system. Adjusting these options will ensure that Custr is configured to best support your needs.

If you are experiencing writebacks failing, we recommend enabling Reason Exact Match Required. This ensures that when students select Leaving Early or Arriving Late, they must choose from the available reasons rather than entering their own text, helping prevent writeback errors.

To enable Reason Exact Match Required, follow the steps below:

If students forget to check back in after leaving early, we recommend enabling the Auto Offsite Check-In Time/Duration. This feature automatically checks students back in after a set time or duration, helping prevent a backlog in the Evacuation View.

To set up Auto Offsite Checkin Time/Duration, please see below:

If you are moving to or currently using Bromcom, please contact the Support team, as a required setting must be enabled for writeback to work correctly. The Support team may then ask you to follow the steps below to complete the setup.

If you were previously connected via Wonde and have recently moved across to Arbor, you’ll need to let us know so we can update your integration settings.

Please contact the support team at [email protected] to notify us of this change. This allows us to disconnect the old Wonde integration and ensure your Arbor connection is set up correctly.