How to Resend and Troubleshoot Email Verification Issues in Custr
When employees encounter issues with email verification in Custr, such as login failures or expired tokens, there are several steps you can take to resolve these problems. This guide provides detailed instructions for resending verification emails, ensuring email delivery, and troubleshooting expired tokens.
Resending Verification Emails
If an employee’s email address hasn’t been verified, they may not be able to log in. To resend the verification email:
Navigate to the Dashboard in Custr.
Go to Directory and select Employees.
Open the employee’s profile.
Click the three dots menu in the profile view.
Select Resend verification email.
Once the email is resent, ask the employee to refresh their inbox and check their junk or spam folders for the verification email.
Ensuring Email Delivery
To improve the chances of successful email delivery:
Request your IT team to whitelist the sender address used by Custr (e.g., [email protected]) and mark it as safe.
Ensure that the employee’s email server or client is not blocking emails from Custr.
Troubleshooting Expired Tokens
If the verification link shows a "Token expired" error, follow these steps:
Clear your browser history, cookies, and cache.
Close all browser windows.
Resend a fresh verification email from the Dashboard.
Open the new verification email’s link in an incognito or private browsing window.
Ensure that the employee uses the most recently sent verification email to complete the process.
By following these steps, you can effectively address common email verification issues in Custr and ensure a smooth login experience for employees.