Troubleshooting
Find solutions to common issues in Custr, including notifications, devices, permissions, and system behaviour.
10 articles
- How can Visitors and/or Staff be Automatically Checked out?The auto check-out feature allows you to check out visitors and/or staff at the end of a day by set time or after a specified duration.
- How to Search and Export Visitor/Employee History?Learn how to search and export your visitor and employee history.
- How do I add or Remove Resident Check-in on the iPad?A guide on removing Resident check-in on your Custr iPad app.
- How do I add or Remove Student Check-in Feature on the iPad?A guide on removing Student check-in on your Custr iPad.
- How do you set Visitor Questions to be Asked on Check-out?A guide on how to ask visitor questions on check-out.
- I Have Updated my Email Text, but it’s Still Sending the old Emails. Why?A guide on why your old emails may still be sending.
- How to Disable No Match Alerts?Learn about the No Match alert which can be sent to employees, and how to enable or disable this feature.
- How can you View Multiple Sites from the Dashboard?A guide on viewing multiple sites from the Custr dashboard.
- How to Create a Report?Reports allow you to export data from the system for a required period, plus the option to schedule on a required frequency.
- How to resend and troubleshoot email verification issues in Custr?