Troubleshooting
Find solutions to common issues in Custr, including notifications, devices, permissions, and system behaviour.
12 articles
How can Visitors and/or Staff be Automatically Checked out?The auto check-out feature allows you to check out visitors and/or staff at the end of a day by set time or after a specified duration.
How to add Employees to my Account?a guide on how to add employees to your Custr dashboard.
How to Search and Export Visitor/Employee History?Learn how to search and export your visitor and employee history.
How do I add or Remove Resident Check-in on the iPad?A guide on removing Resident check-in on your Custr iPad app.
How do I add or Remove Student Check-in Feature on the iPad?A guide on removing Student check-in on your Custr iPad.
How to add a Device to my Dashboard?A guide on adding a device to your Custr Dashboard.
Can Employees just have Companion Access and not Dashboard?A guide on how to disable dashboard access.
How do you set Visitor Questions to be Asked on Check-out?A guide on how to ask visitor questions on check-out.
I Have Updated my Email Text, but it’s Still Sending the old Emails. Why?A guide on why your old emails may still be sending.
How to Disable No Match Alerts?Learn about the No Match alert which can be sent to employees, and how to enable or disable this feature.
How can you View Multiple Sites from the Dashboard?A guide on viewing multiple sites from the Custr dashboard.
How to Create a Report?Reports allow you to export data from the system for a required period, plus the option to schedule on a required frequency.