This issue typically occurs when your system is using Custom Emails for specific categories, but you have updated the email text for Default Emails (or vice versa).
Here’s what to check:
Are you using Custom Emails?
If Custom Emails are enabled for a category, the system will only use the custom content and settings for that category. Make sure you updated the email text in the correct place, either in the Default Email settings or the Custom Email settings for the specific category.
Is the right email template updated?
Double-check that the template you edited matches the event or category you are testing. For example, editing the Visitor Arrival email will not affect the default Host Arrival notification.
Are Custom Emails enabled?
If you edited a Default Email, but Custom Email is enabled for the category, the system will ignore your changes and keep sending the Custom Email content.
How to fix it:
Go to the category settings
Make sure Custom Email is disabled
Verify that the content is updated in the correct email type (either Default or Custom)
Save the changes and test again
