Frequently Asked Questions
23 articles
How to Update the e-Reception Book App
How can visitors and/or staff be automatically checked out?
How to create a report?
How to add employees to my account?
How to search and export Visitor/Employee history?
How to disable email alerts?
How do I add or remove Resident check-in on the iPad?
How do I add or remove Student check-in on the iPad?
How to enable Two-Factor Authentication for my account?
How to update your dashboard
How to add a device to my dashboard?
How do I check if a new employee/student has imported from my MIS?
Can employees just have Companion Access and not dashboard?
Why is my device appearing offline?
Why do I not see the same dashboard settings as my colleague?
Why are my late/early students not writing back?
How do I Disable Guided Access?
My iPad is currently showing a code and I can't see where to enter my device code.
How do I delete and reimport students through my MIS?
How do I reset my password?
How can you view multiple sites from the dashboard?
How do you set visitor questions to be asked on check-out?
I have updated my email text, but it's still sending the old emails. Why?