Frequently Asked Questions
19 articles
How can Visitors and/or Staff be Automatically Checked out?The auto check-out feature allows you to check out visitors and/or staff at the end of a day by set time or after a specified duration.
How to add Employees to my Account?a guide on how to add employees to your Custr dashboard.
How to Search and Export Visitor/Employee History?Learn how to search and export your visitor and employee history.
How do I add or Remove Resident Check-in on the iPad?A guide on removing Resident check-in on your Custr iPad app.
How do I add or Remove Student Check-in Feature on the iPad?A guide on removing Student check-in on your Custr iPad.
How to Enable Two-Factor Authentication for an Employee?A guide on enabling Two-Factor Authentication.
How to add a Device to my Dashboard?A guide on adding a device to your Custr Dashboard.
How do I Check if a new Employee/Student has Imported from my MIS?A guide on how to check if a new employee/student has imported from your MIS.
Can Employees just have Companion Access and not Dashboard?A guide on how to disable dashboard access.
Why is my Device Appearing Offline?A guide on why your device may be appearing offline.
Why do I not see the same Dashboard Settings as my Colleague?A guide on why your Custr Dashboard may look different to your colleagues.
Why are my Late/Early Students not Writing Back?A guide on why your late/early students may not be writing back.
How do I Delete and Reimport Students Through my MIS?A guide on how to delete and reimport MIS students.
How do I Reset my Password?A guide on how to reset your password.
How do you set Visitor Questions to be Asked on Check-out?A guide on how to ask visitor questions on check-out.
I Have Updated my Email Text, but it’s Still Sending the old Emails. Why?A guide on why your old emails may still be sending.
How to Disable No Match Alerts?Learn about the No Match alert which can be sent to employees, and how to enable or disable this feature.
How to Disable Device Offline Alerts?Learn about the Device Offline alert which can be sent to employees, and how to enable or disable this feature.
Why is my Device not Auto-Locking?A guide on why your device may not be auto locking