Overview
This article explains the Device Offline notification that you or your employees may receive, and how to manage it if needed. The Device Offline feature is part of the system’s Email Notifications and automatically sends an alert when a visitor management device goes offline or loses connection.
This prompt notification helps ensure timely awareness of technical issues, enabling swift action to restore functionality and maintain uninterrupted visitor check-in and security processes. It also helps prevent gaps in visitor tracking, ensuring that all arrivals and departures are accurately recorded.
How to Disable the Device Offline Email Alert
To disable no match emails, follow the steps below:
On the dashboard, navigate to the side menu and select Site
Click Roles & Permissions
Select the desired Role
Scroll to the Device Offline Alert
Set it to Disabled
