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How to Disable Device Offline Alerts?

Learn about the Device Offline alert which can be sent to employees, and how to enable or disable this feature

Updated today

Overview

This article explains the Device Offline notification that you or your employees may receive, and how to manage it if needed. The Device Offline feature is part of the system’s Email Notifications and automatically sends an alert when a visitor management device goes offline or loses connection.

This prompt notification helps ensure timely awareness of technical issues, enabling swift action to restore functionality and maintain uninterrupted visitor check-in and security processes. It also helps prevent gaps in visitor tracking, ensuring that all arrivals and departures are accurately recorded.



How to Disable the Device Offline Email Alert

To disable no match emails, follow the steps below:

  1. On the dashboard, navigate to Configuration > Settings

  2. Click Roles

  3. Select the desired Role

  4. Scroll to the Device Offline Alert

  5. Set it to Disabled

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