Overview
This article explains the No Match Alerts email notification that you or your employees may receive, and how to disable it if needed. The No Match Alerts feature is part of the Email Notifications generated by the system and automatically sends an email when a visitor checks in and enters the name of someone they are visiting who is not on the company’s employee list.
This prompt alert enhances security by enabling swift verification and action, helping to prevent unauthorised access and ensuring smoother visitor management.
It also helps identify potential errors or unauthorised check-ins, ensuring visitors are not left waiting unnoticed at reception.
How to Disable the No-Match Email Alert
To disable no match emails, follow the steps below:
On the dashboard, navigate to the side menu and select Site
Click Roles & Permissions
Select the desired Role
Scroll to the No Match Alert Permission
Set it to Disabled
