Your device may appear offline due to several reasons, such as the iPad losing its Wi-Fi connection, the iPad being locked, or the e-Reception Book Visitor App being closed.
When your device goes offline, you will be notified via email and this will be displayed on your dashboard.
Please note that when your device is offline, no activity captured on the iPad will sync to the dashboard until a connection is found.
Where it shows on the app
When your device goes offline, you will see a yellow banner at the top of the home screen (highlighted in red below):
Email notification
When your device goes offline, you will be notified via email. Below is how your email notification will look:
Devices page
When your device goes offline, you will see this via the devices page. Below is how your devices page will look:
Once the connection is re-established on the iPad, all check-ins will automatically sync and appear on your dashboard.
If you're interested in learning more about devices and how they function within our platform, click the button below to access our comprehensive Devices article.