Your device may appear offline due to several reasons, such as the iPad losing its Wi-Fi connection, the iPad being locked, or the Custr App being closed.
When your device goes offline, you will be notified via email, and this will also be displayed on your dashboard.
Please note that when your device is offline, no activity captured on the iPad will sync to the dashboard until a connection is re-established.
Where it shows on the app
When your device goes offline, you will see a yellow banner at the top of the home screen (highlighted in red below):
Email notification
When your device goes offline, you will be notified via email. Below is an example of how the email notification will look:
Devices page
When your device goes offline, you will see this notification on the devices page. Below is how your devices page will appear:
Please note: Once the connection is re-established on the iPad, all check-ins will automatically sync and appear on your dashboard.
If you're interested in learning more about devices and how they function within our platform, click the button below to access our comprehensive Devices article.