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Why are my Late/Early Students not Writing Back?

A guide on why your late/early students may not be writing back

Updated this week

When students check in or out, they are required to select an attendance code from your MIS.

If a student enters their own reason that doesn’t match the imported list of codes or fails to select a code, the write-back process will not be successful. To ensure your early or late students are responding correctly, make sure to enable the "Reasons Field" and "Reasons Exact Match" checkboxes.


To enable Reasons Exact Match, follow the steps below:

  1. On your dashboard, navigate to Configuration > Settings

  2. Select Features

  3. Click Offsite

  4. Tick 'Reason Field Required' & 'Reason Exact Match Required'



To learn more about our MIS integration, click the button below to access our dedicated MIS Integration article.

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