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All Collectionse-Reception BookFrequently Asked Questions
Why are my late/early students not writing back?
Why are my late/early students not writing back?
Updated over 3 months ago

When students check in or out, they are required to select an attendance code from your MIS.

If a student enters their own reason that doesn’t match the imported list of codes or fails to select a code, the write-back process will not be successful.

To ensure your early or late students are responding correctly, make sure to enable the "Reasons Field" and "Reasons Exact Match" checkboxes.

You can follow the steps provided below:




After navigating to this page, kindly make sure that the two checkboxes listed below are selected.




To learn more about our MIS integration, click the below button to access our dedicated MIS integration article:

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