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Management Information Systems (MIS)

Learn about how to integrate with your MIS

Updated this week

This guide provides a detailed explanation of MIS Integration and how it works with Custr. See what MIS systems we integrate with and the most commonly asked questions regarding MIS integration.


Introduction to MIS

Custr works securely with your school's Management Information System (MIS) through Wonde, a safe and encrypted platform. This connection allows you to easily manage and share data with other selected tools. We provide both read and write access to school data using standardised datasets and a simple API, just like Wonde.

Please note that MIS integration is an additional feature that comes with a cost. It is available for purchase at any time but is only applicable to users of the Education Edition.

If you want to add MIS integration and haven’t done so yet, check out our support section below for step-by-step instructions on how to get started.


MIS Systems we Integrate with

The table below provides a list of MIS systems compatible with Custr, indicating whether each system supports both read and write capabilities or only read functionality.

Type of MIS

Read

Write

Arbor

Yes

Yes

iSams

Yes

Yes

Engage*

Yes

Yes

SchoolBase Furlong

Yes

Yes

ScholarPack*

Yes

Yes

PupilAsset

Yes

Yes

Sims

Yes

Yes

WCBS

Yes

No

Bromcom

Yes

Yes

RM Integris

Yes

No

  • We integrate with ScholarPack Rest only.

  • Engage API does not write back.


Pricing

We have partnered with leading provider Wonde to offer MIS Integration with Custr.

The annual pricing for secure integration is:

  • Primary School: £120 + VAT / 12-month agreement

  • Secondary School: £180 + VAT / 12-month agreement


MIS Integration FAQs

Question Index:


Why aren't my reasons writing back to my MIS?

When students arrive late or leave early and use Custr to check in/out, you need to choose an attendance code from your MIS.

You can either display a list of all available codes for the student/parent to choose from (this is the default setup) or create your own custom reasons and link them to the relevant attendance codes you want to apply when that reason is selected.

We recommend enabling 'Reason Exact Match Required' to ensure the MIS reasons you have added are the only options students and parents can select. To do this, follow the steps below:

  1. On the dashboard, navigate to Configuration > Settings

  2. Click Features

  3. Click Offsite in the top bar

  4. Tick the Reason Exact Match Required checkbox


How to create late arrival / early leaving reasons for your students

To create custom reasons and link them to attendance codes, follow the steps below:

  1. On your dashboard, navigate to Configuration > Settings

  2. Click Reasons

  3. Select 'Don't Use Attendance Codes and Use a Default Writeback Code'

  4. Enter the custom reason and select an attendance code

  5. Select the reason type

  6. Click Add Reason


Why has the system pulled through pupils that have now left?

If the system shows students who no longer attend your school, you will need to fix this in your MIS portal. Just make sure that for those who have left, there’s a proper end date, and they’re not marked as 'Active'.


Why has the system pulled through employees that have now left?

If the system shows employees who no longer work at your school, you will need to fix this in your MIS portal. Just make sure that for those who have left, there’s a proper end date, and they’re not marked as 'Active'.

Please Note: If these employees have already been imported to Custr, you will need to archive them from your employee list.


How quickly does the system write back to MIS?

If Custr is online, the system should quickly update your MIS portal with information about students who arrive late or leave early within a few minutes.


How often does the system update my MIS import?

The dashboard will automatically refresh the MIS import nightly. Alternatively, you can manually update it to include any new employees or students by following the steps below:

  1. On your dashboard, click the Import icon in the top right corner

  2. Select the API tab

  3. Select Wonde - MIS

  4. Click Connect

  5. Click Import


How do I stop a specific employee/pupil from pulling through from the MIS import without removing them from my MIS portal?

If you have an employee or student who has pulled through from your MIS portal that you would rather not have on Custr, follow the steps below:

Employees

If you want to restrict individual or multiple employees from pulling through, follow these steps:

  1. On your dashboard, click the Import icon in the top right corner

  2. Click API

  3. Select Wonde - MIS

  4. Click Connect

  5. Click the tickbox next to the name of the employees you wish NOT to import. This will change their record from Green to Red

  6. Click Import


Pupils

If you want to restrict individual or multiple pupils from pulling through, follow the steps below:

  1. On your dashboard, click the Import icon in the top right corner

  2. Click API

  3. Select Wonde - MIS

  4. Click Connect

  5. Select the Students tab

  6. Click the tickbox next to the name of the students you wish NOT to import. This will change their record from Green (importing) to Red (not importing)

  7. Click Import


How do I stop the MIS import from overwriting my employee list?

After linking your MIS to the Custr dashboard, selecting the employee list in green (importing) will overwrite your existing employee list if the records match.

If you’d rather update your employee list manually and not pull your employee list from your MIS, follow the steps below:

  1. On your dashboard, click the Import icon in the top right corner.

  2. Click API

  3. Select Wonde - MIS

  4. Click Connect

Once the Custr dashboard has imported your Wonde contacts, select the employees you want to stop importing (marked as red) or select all to stop importing them all. This should look similar to the image provided below:

As the contacts are now marked as Red, this shows they are not importing. This will stop employees from pulling through from Wonde.

After this, remove all previously imported MIS employees and upload your own employee list by following the steps below:

  1. On your dashboard, navigate to Directory > Employees

  2. Click the three dots next to the search bar

  3. Click Select All

  4. Select Archive Employees on the right-hand side

  5. Select the Archive tab

  6. Click the three dots next to the search bar again

  7. Click Select All

  8. Select Delete Employee from the right-hand side

Once you have done this, upload your own employee list by following the steps below:

  1. On your dashboard, click the Import icon in the top right corner

  2. Select Employees

  3. Click Upload a file and upload your CSV file

  4. Click Import

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