Express Check-In allows visitors to complete parts of the check-in process before they arrive on site.
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Instead of completing questions, reading documents, signing declarations, and providing information at reception, visitors can complete these steps in advance using a secure web link sent by email.

This can significantly reduce arrival times and improve the visitor experience, particularly for:

Express Check-In is designed to work alongside your existing visitor check-in process and does not replace the final arrival check-in.
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When Express Check-In is enabled for a visitor, they receive a secure link by email.

The visitor can then:

Once submitted, their responses are stored against their visitor record.

When the visitor arrives on site, they can complete the final check-in process without needing to repeat these steps.
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Express Check-In is available for:

Standard walk-in visitors cannot complete Express Check-In because the system must already know who the visitor is before sending the secure link.

Depending on the category configuration, visitors may be asked to complete:

​Questions

Examples include:

Documents

Visitors can review documents such as:

Digital Signatures

Visitors can electronically sign documents before arriving on site.

​Photo Capture

If photo capture is enabled, visitors can take a photo using their mobile device camera.
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Photos captured through Express Check-In are stored against the visitor record in the same way as photos captured during a normal check-in.

Completing Express Check-In does not automatically check a visitor into site.
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When they arrive, they must still complete a final check-in.

Visitors can do this by:

If all required questions, documents, and signatures have already been completed through Express Check-In, the arrival process is significantly faster.
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Although they are often used together, these are different features.

Allows visitors to complete requirements before arriving on site.

Allows visitors to use their own mobile device to check in when they arrive on site.

Many organisations use both features together to create the fastest possible visitor experience.

When creating a visitor invitation, administrators can choose to send an Express Check-In link.

The visitor receives the invitation email and can complete the required information before arrival.
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See: Visitor Invites
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Pre-approved visitors can also receive Express Check-In links, allowing them to complete any required information before attending site.

This is particularly useful for:

See: Pre-Approved Visitors
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Express Check-In can help organisations:

​Reporting and History

Responses completed through Express Check-In are stored against the visitor record.

Administrators can view completed information through:

This allows organisations to maintain a complete audit trail of visitor activity.
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Important Notes