Overview
The RFID feature streamlines the check-in and check-out process by allowing staff to use RFID cards or fobs for contactless access. With a simple tap, individuals can register their arrival or departure, improving speed, accuracy, and convenience. All activity is logged automatically, providing a reliable and auditable record of site movements.
Getting Started with RFID Check-in
Once delivered, your RFID delivery includes the following:
Reader Stand Attachment with 3M Adhesive Sticker
USB - A+C 35W Power Adaptor
RFID Reader in Protective Case
How to Enable the RFID Feature
To enable RFID on the Custr dashboard, follow the steps below:
On your dashboard, navigate to Configuration > Devices
Tick Enable RFID
Plug in your RFID reader
Plug your RFID reader into a power source using the provided plug. Once connected, a green light will appear on the reader to indicate that it is powered on.
Connect your RFID reader to the iPad Device
To connect your RFID to your iPad, follow the steps below:
Open Custr on your iPad
On the check-in screen, click and hold the R of the Custr logo in the bottom right corner of the screen for 10 seconds
From the pop-up that appears, select Reader Settings
On the left-hand side, select the bluetooth device that you would like to connect to
A tick will appear next to the name of the reader once connected
Click the back arrow in the top left corner to return to the check-in screen
Please note: Once your RFID device is successfully connected to Custr, the Bluetooth icon will change from yellow to white.
Connect your RFID Reader to the Stand Attachment
The 3M adhesive sticker is designed to securely attach your RFID reader to the stand attachment.
1. Peel off the backing from the red 3M sticker and attach your stand. Once completed, attack the black magnet ring to the exposed side and attach your RFID reader.
2. Once your RFID reader is attached, your Custr setup should look like the example shown below.
How to Pair Fobs & Cards to Staff Members
Assigning a fob or card to a staff member is simple with Custr. Once your RFID reader is connected, follow the steps below:
Tap a new fob or card against the RFID reader. A beep will sound to confirm it has been detected
A popup will appear on the iPad, prompting you to assign the fob. Enter the staff member’s name in the search box and select them
Tap the same fob or card again to confirm the assignment
Please note: You can assign multiple fobs or access cards to a single staff member. Simply repeat the steps above for each fob you want to assign.
Once all fobs are assigned, you can view which fob or card is linked to each staff member in the 'Employees' section of your Custr dashboard, beneath their name.
How to Check-in Using RFID Fobs & Cards
To check in using RFID fobs or cards, follow the steps below:
Once assigned, tap the RFID fob or card on the reader to check in or out
A message like "Check In Successful" will appear on the iPad to confirm the fob or card has been detected
Please note: You can repeat these steps to check out using your RFID fob or card as well.
How to Unpair RFID Fobs on the Dashboard
Individual fob
To unpaid an individual RFID fob, follow the steps below
On your dashboard, navigate to Directory > Employees
Click the three dots next to your chosen employees name
Click Remove Tags
Multiple Fobs
If you would like to unpair multiple RFID fobs, follow the steps below:
On your dashboard, navigate to Directory > Employees
Click the three dots next to your chosen employees name
Click Select
Select all the staff members you wish to remove tags for
Scroll down on the right hand side and select Remove Tags
How to Unpair your RFID Device
To unpair your RFID device, follow the steps below:
On the Custr iPad app, press and hold the 'c' in the Custr logo at the bottom right corner for 10 seconds
From the pop-up menu, select Reader Settings
You'll be taken to the Bluetooth menu. Tap the item with a tick next to it to select the connected device
In the pop-up that appears, select Yes to unpair the device
Please note: If you have multiple RFID readers paired with Custr and disconnect only one, the Bluetooth icon will remain white. It will only flash yellow if all connected readers are disconnected or cannot be found.
How can I troubleshoot RFID reader and key fob issues in the Custr iPad app?
If you are experiencing issues with RFID readers or key fobs in the Custr iPad app, such as staff tags not working or key fobs not being recognised, follow these troubleshooting steps to resolve the problem.
Overview of Common Issues
Staff tags are not functioning, and the Bluetooth icon is flashing on the iPad.
Key fobs are not being recognised by the RFID reader, and sign-in/sign-out data is not being captured.
General Troubleshooting Steps
Update the Custr App
Ensure the Custr app is updated to the latest version via the App Store. This is a critical step to ensure compatibility and functionality.
Reconnect the RFID Reader
Go to the Dashboard in the Custr app (Dashboard > Devices).
Disable the RFID reader and then re-enable it to reset the connection.
Check Bluetooth Settings
Toggle Bluetooth off and back on in the iPad settings to refresh the connection.
Reset the Physical RFID Tag
If necessary, disconnect and reconnect the physical RFID tag to re-establish its connection.
Specific Scenarios
Staff Tags Not Working
If staff tags are not functioning and the Bluetooth icon is flashing on the iPad, ensure the app is updated, toggle Bluetooth settings, and reconnect the RFID reader as described above.
Key Fobs Not Recognised
If key fobs are not being recognized and sign-in/sign-out data is not pulling through, update the Custr app and test the fob taps again. This should restore automated data capture.
Additional Support Resources
If the above steps do not resolve the issue, consider reaching out to Custr support for further assistance. Ensure you provide details about the issue and the steps you have already tried. By following these steps, you can address most connectivity and functionality issues with RFID readers and key fobs in the Custr iPad app.