Devices & Hardware (Advanced)
Manage advanced device settings, troubleshoot hardware issues, and maintain your Custr devices for reliable performance.
8 articles
Device Setup
Set up and connect your Custr devices, including adding new devices and preparing them for use.
Label Printer - Connecting to your iPadLearn about how to connect your Brother QL-820NWB printer.
RFID - Connecting to your iPadEnables quick and contactless check-in/out using RFID cards or fobs, improving convenience, accuracy, and site security.
How to Update the Custr AppA guide on how to update to the latest version of the Custr App.
Device Management
View and manage your connected devices, including settings, status, and ongoing maintenance.
Viewing Device DetailsLearn how to view and manage connected devices in your Custr dashboard, including device status, app version, and key actions.
Disabling Guided AccessA guide on how to disable guided access.
Device Troubleshooting
Identify and resolve common device issues, including connectivity, performance, and configuration problems.
How to Disable Device Offline Alerts?Learn about the Device Offline alert which can be sent to employees, and how to enable or disable this feature.
Why is my Device not Auto-Locking?A guide on why your device may not be auto locking
Why is my Device Appearing Offline?A guide on why your device may be appearing offline.