Devices & Hardware (Advanced)
Manage advanced device settings, troubleshoot hardware issues, and maintain your Custr devices for reliable performance.
13 articles
Device Setup
Set up and connect your Custr devices, including adding new devices and preparing them for use.
Label Printer - Connecting to your iPadLearn about how to connect your Brother QL-820NWB printer.
RFID - Connecting to your iPadEnables quick and contactless check-in/out using RFID cards or fobs, improving convenience, accuracy, and site security.
How to Update the Custr AppA guide on how to update to the latest version of the Custr App.
Is Custr Available on Android Tablets?Learn whether Custr can be used on Android tablets, current availability, supported features, and recommended devices.
Device Management
View and manage your connected devices, including settings, status, and ongoing maintenance.
Viewing Device DetailsLearn how to view and manage connected devices in your Custr dashboard, including device information and available actions.
Disabling Guided AccessA guide on how to disable guided access.
Viewing Device Status and DiagnosticsLearn how to check device status, connectivity, and app versions for your Custr devices.
Device Troubleshooting
Identify and resolve common device issues, including connectivity, performance, and configuration problems.
How to Disable Device Offline Alerts?Learn about the Device Offline alert which can be sent to employees, and how to enable or disable this feature.
Why is my Device not Auto-Locking?A guide on why your device may not be auto locking
Why is my Device Appearing Offline?A guide on why your device may be appearing offline.
Check-Ins Not Appearing or Device Not SyncingLearn why check-ins may not appear on your dashboard or why your iPad is not syncing, and how to resolve common connectivity issues.
Why is my iPad showing Low Battery when plugged in?Learn why your iPad may show a low battery warning even when plugged in and how to prevent battery drain on fixed check-in devices.
Why is the Custr iPad App Freezing, Crashing, or Not Connecting?Learn how to resolve issues with the Custr iPad app freezing, crashing, or losing connection.