Overview
If your iPad is showing a low battery warning, even when plugged in, this is usually related to the device’s power supply or usage, not the Custr app.
Custr does not prevent you from using the device at low battery, but if the iPad loses power, the check-in app will stop working until it is recharged.
Viewing Battery Status in Custr
You can monitor your device’s battery level directly from the dashboard:
Go to Configuration → Devices
View the battery status of your connected device
This can help you identify devices that are not charging correctly.
Why This Happens
This issue is typically caused by:
The iPad not receiving enough power
High battery usage (e.g. screen brightness or video backgrounds)
Charging through low-power sources (e.g. extension leads or desk sockets)
Common Causes and Fixes
1. Check the Power Source (Very Common)
Some desk-mounted power sources or extension leads may not provide enough power to charge an iPad effectively.
This can result in:
The device staying on low battery
The battery draining even while plugged in
Recommended:
Plug directly into a wall socket
Avoid low-power extension leads or desk-mounted outlets
2. Check the Power Adapter and Cable
Use a high-quality or Apple-certified charging cable
Ensure the power adapter provides sufficient output
Replace any damaged cables
3. Screen Brightness
High screen brightness can significantly increase battery usage.
Try:
Reducing brightness slightly
Using auto-brightness if appropriate
4. Background Video Usage
Using a video background on the check-in screen can increase battery consumption.
This is expected behaviour
It should not be an issue if the device is properly powered
If running on battery, consider switching to a static image background
5. Charging from Very Low Battery
If the iPad has been fully drained:
Leave it plugged in for 15–30 minutes
Allow it to recover before use
Recommended Setup for Check-In Devices
For iPads used as fixed reception devices:
Keep the device plugged in at all times
Use a direct wall power connection
Avoid low-power or shared outlets
Periodically check battery levels in the dashboard
Is This a Custr Issue?
No — this is not caused by the Custr app.
Battery warnings and charging behaviour are controlled by the iPad hardware and iOS, not Custr.
Still Having Issues?
If your device is:
Plugged into a wall socket
Using a suitable adapter and cable
Still not charging correctly
It may indicate a hardware issue with the iPad battery.
For further guidance, contact:
Important Notes
Custr does not block access based on battery level
Low battery warnings are generated by the iPad
Power supply issues are the most common cause
Video backgrounds and brightness can increase battery usage