Custr

Learn about the Device Offline alert which can be sent to employees, and how to enable or disable this feature.

How to Disable Device Offline Alerts?

A guide on why your device may not be auto locking

Why is my Device not Auto-Locking?

A guide on why your device may be appearing offline.

Why is my Device Appearing Offline?

Learn why check-ins may not appear on your dashboard or why your iPad is not syncing, and how to resolve common connectivity issues.

Check-Ins Not Appearing or Device Not Syncing

Learn why your iPad may show a low battery warning even when plugged in and how to prevent battery drain on fixed check-in devices.

Why is my iPad showing Low Battery when plugged in?

Learn how to resolve issues with the Custr iPad app freezing, crashing, or losing connection.

Why is the Custr iPad App Freezing, Crashing, or Not Connecting?

Identify and resolve common device issues, including connectivity, performance, and configuration problems.

Device Troubleshooting 

Custr Dashboard

Find answers and get help from Intercom Support and Community Experts

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