Overview
The Devices page allows you to monitor the status and health of your iPads.
From here, you can:
See if devices are online or offline
Check app versions
View when a device last went offline
Diagnose potential issues remotely
Accessing Device Information
Go to Configuration → Devices
View your list of connected devices
Understanding Device Status
Each device shows a status:
Online → Device is connected and syncing
Offline → Device is not currently communicating
If a device is offline, it will not sync new data until reconnected
Offline Status (Last Seen Information)
When a device is offline, the dashboard will show:
“Offline since [date/time]”
This tells you when the device last communicated with the system.
For example:
Offline since 10 minutes ago → likely a temporary issue
Offline since 1 day ago → device may be powered off or disconnected
If a device is online, it will simply show as Online and does not display a timestamp
Checking App Version
Each device shows the version of the Custr app installed.
This helps you:
Ensure devices are running the latest version
Identify devices that may need updating
Keeping the app updated improves performance and stability
Diagnosing Offline Devices
If a device shows as offline, check:
The iPad is powered on
It is connected to Wi-Fi
The Custr app is open and running
Restarting the device often resolves temporary issues
Refreshing Device Status
If the status does not appear up to date:
Go to Configuration → Devices
Click Refresh
This will update the information shown on the dashboard
When to Take Action
Investigate further if:
A device remains offline
The last seen time does not update
The app version is outdated
Need Help?
If you are unsure how to resolve a device issue: