Overview
To use Custr Check-In, you will need to connect your iPad to your dashboard.
This allows the device to:
Display your check-in system
Sync visitor data with your dashboard
Appear in your device list for management
The device must be connected to the internet and may require network access permissions in restricted environments.
Add a Device
To connect your iPad to the Custr dashboard:
Go to Configuration → Devices
Click Add a New Device
A 6-digit code will appear on your screen
On the iPad, open the Custr Check-In app
Enter the 6-digit code shown on your dashboard
Once entered, your device will be successfully connected.
What Happens Next?
After connecting:
Your device will appear in your Devices list
You can configure settings for the device
The iPad will be ready to use for Check-In
Common Issue
The code is not working
Refresh the code and try again
Ensure the code is entered correctly
Check both devices have an internet connection
The device is not appearing on the dashboard
Confirm the code was entered successfully
Refresh your dashboard
Try reconnecting the device
Still not connecting (School or restricted networks)
Some networks (particularly in schools or organisations with strict IT policies) may block the connection.
Ensure the following are not blocked:
custr.com
ereceptionbook.com
pusher.com
Ports: 443 and 80
IP: 178.62.11.83
If you are unsure, contact your IT team to allow these connections.
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