Overview
The Devices section in your Custr dashboard allows you to view and manage all devices connected to your system.
This includes iPads used for Check-In and any other connected devices.
From this page, you can:
View key device information
Check system and app versions
Perform actions such as refreshing or disconnecting a device
For help understanding device status (online/offline), see: Viewing Device Status and Diagnostics
Accessing the Devices Page
To view your devices:
Go to Configuration → Devices
You will see a list of all devices currently connected to your system.
System Version
This shows the version of iOS currently installed on the device.
Devices should be running the latest version, or up to two versions below
Keeping iOS updated helps ensure compatibility and performance
App Version
This shows the version of the Custr app installed on the device.
Keeping the app up to date ensures access to the latest features and improvements
Outdated versions may impact performance or compatibility
👉 For help diagnosing issues related to device status or connectivity, see: Viewing Device Status and Diagnostics
IP Address
This is the device’s network identifier when connected to the internet.
Useful for IT teams when troubleshooting network or connectivity issues
Device Actions
Refresh
Refreshes the device to apply any recent changes made in the dashboard.
Use this if:
You’ve updated settings
Changes are not appearing on the device
Disconnect
Disconnects the device from your dashboard.
Use this if:
The device is no longer in use
You need to reconnect or replace the device
Important Notes
Devices must be connected to the internet to update correctly
Ensure devices are running a supported iOS version
Keep the app version up to date for best performance