Custr

Go to <a href="https://dashboard.custr.com" rel="nofollow noopener noreferrer" target="_blank">https://dashboard.custr.com</a>

1. Go to <a href="https://dashboard.custr.com" rel="nofollow noopener noreferrer" target="_blank">https://dashboard.custr.com</a>
2. Click Forgot your password?
3. Enter your email address
4. Click Send Reset Email

You will receive an email with instructions to create a new password.

___________________________________________________________

You must have Account Access enabled to reset your password

The reset email will be sent to your registered email address

Check your spam/junk folder if you do not receive the email

- You must have Account Access enabled to reset your password
- The reset email will be sent to your registered email address
- Check your spam/junk folder if you do not receive the email

Ensure your email address is entered correctly

Add the following to your safe sender list:

- Check your spam or junk folder
- Ensure your email address is entered correctly
- Add the following to your safe sender list:

<a href="mailto:donotreply@email.ereceptionbook.com" rel="nofollow noopener noreferrer" target="_blank">donotreply@email.ereceptionbook.com</a>

I can’t log in after resetting my password

Ensure you are using the correct email address

- Ensure you are using the correct email address
- Double-check your new password
- Try resetting your password again
   

If you do not have Account Access enabled, you will not be able to reset your password. 

Please contact your system administrator to enable access.

See: <a href="https://mediabasedirect.help/en/articles/14087930-what-is-account-access">What is Account Access?</a>

<a href="https://mediabasedirect.help/en/articles/14087930-what-is-account-access">What is Account Access?</a>

<a href="https://mediabasedirect.help/en/articles/14345042-companion-app-access-vs-dashboard-access">Companion App Access vs Dashboard Access</a>

<a href="https://mediabasedirect.help/en/articles/9911159-how-to-enable-two-factor-authentication-for-a-role">Enabling Two-Factor Authentication</a>

- <a href="https://mediabasedirect.help/en/articles/14087930-what-is-account-access">What is Account Access?</a>
- <a href="https://mediabasedirect.help/en/articles/14345042-companion-app-access-vs-dashboard-access">Companion App Access vs Dashboard Access</a>
- <a href="https://mediabasedirect.help/en/articles/9911159-how-to-enable-two-factor-authentication-for-a-role">Enabling Two-Factor Authentication</a>

Learn how to reset your Custr account password and regain access to your dashboard or Companion App.

Resetting your Password

Custr Dashboard

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Resetting your Password

Overview

Important Notes

Common Issues

I didn’t receive the reset email

I can’t log in after resetting my password

I don’t have account access

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