Overview
Custr provides two ways for users to access the system:
The Custr Dashboard (desktop/web)
The Custr Companion App (mobile)
Access to each depends on Account Access and Roles & Permissions.
Dashboard Access
The Custr Dashboard is the main platform used for:
System setup and configuration
Managing users, roles, and permissions
Reporting and data analysis
Advanced features and settings
Users with dashboard access typically include:
Administrators
Managers
Staff responsible for setup and management
Companion App Access
The Custr Companion App is designed for day-to-day use and mobile access.
It allows users to:
Receive notifications
Manage visitors, deliveries, and items
View evacuation lists
Take action on the go
The Companion App is ideal for staff who need quick access without using the full dashboard.
Account Access (Logging In)
To use either the dashboard or the Companion App, a user must have:
Account Access enabled
A valid email address
A completed account setup (password created)
Without Account Access, a user:
Cannot log in
Cannot use the Companion App
May still exist in the system for notifications only
Roles & Permissions (What Users Can See)
Roles and permissions control what features a user can access.
This applies to both:
The dashboard
The Companion App
For example:
A user may have access to notifications only
Some users may not be able to see the Evacuation View
Others may have full access to manage visitors, deliveries, or items
If a user cannot see a feature, this is usually due to their assigned role.
See: Roles & Permissions
Key Differences
Feature | Dashboard | Companion App |
Setup & configuration | ✅ | ❌ |
Reporting & analytics | ✅ | ❌ |
Mobile access | ❌ | ✅ |
Notifications | Limited | ✅ |
Day-to-day actions | ✅ | ✅ |
Common Questions
Why can't I log in to the Companion App?
Check that:
Account Access is enabled
You have completed your account setup
You are using the correct login details
Why can I log in but not see certain features?
This is controlled by your Role and Permissions
Can a user have access to both?
Yes — users with Account Access can use both the dashboard and Companion App, depending on their permissions.