Introduction
After nearly a decade of supporting workplaces with digital check-ins under the name e-Reception Book, we are excited to share our new name and brand: Custr. This rebrand represents a bigger vision for how we can continue to support your workplace in the future.
The change is mostly in name and appearance. The core service and features you use will stay the same.
This article will outline the reasons behind our rebrand, highlight what’s changing (and what will remain the same), and offer a sneak peek at the upcoming products being added to the platform. We aim to ensure a smooth rebrand and keep you well-informed throughout the process.
Please note: We will send you email newsletters to keep you informed about the timeline for when the new branding will be applied to your site account.
The reason behind our rebrand
Workplaces today need more than just a digital check-in system. There is a growing demand for a single platform that streamlines and digitises a range of workplace processes. Managing these tasks across multiple systems is becoming impractical and inefficient.
Our goal is to bring everything together in one simple solution that makes daily tasks easier and supports smarter workplace management. As part of the Custr platform, we’ll soon launch new products to help workplaces manage more in one place.
The name e-Reception Book reflected just one part of that journey. The name Custr allows us to grow and better represent everything we offer now and in the future.
What does this mean for you?
There are no changes to how the system works, your logins, or the support you receive. Only the name and visual identity are changing, with updated colours and styles across the dashboard, iPad app, and staff companion app.
Please see the visual and operational changes below.
App Icons
As part of the move to Custr, the app icons for both the iPad and the staff Companion apps are being updated.
The Companion app, used daily by staff, will now feature a bold orange icon to help it stand out clearly on devices. The iPad app used for check-ins will switch to a deep purple design reflecting the new Custr branding.
Please note: If your device has automatic updates turned on, the new icons will appear automatically. If not, you will see them once the app is manually updated.
The apps will continue to work the same. This update is only a change to the visual icons.
App Designs (iPad & Companion)
The design has been updated with a new visual identity to give it a more modern and polished look. While the visuals have changed, the overall layout and navigation remain the same, so you'll still find everything in the same place.
Below are a few example screens showing the new visual style.
Please note that your site will continue to use its own custom branding, including background colours and check-in and check-out button colours. The examples provided below are simply a representation of the new design elements, such as rounded buttons and the default appearance for sites without custom branding.
Also, final designs may be subject to slight changes before the official launch date.
Dashboard Design
The dashboard design has been updated with a fresh visual identity to give it a more modern and polished appearance. While the look and feel have evolved, the overall layout and navigation remain unchanged, so you’ll still find everything in the same familiar places.
In preparation for the launch of our new products, you’ll also notice a new sidebar on the left-hand side. This addition makes it easier to switch between products quickly and efficiently.
Please note: Final designs may be subject to slight changes before the official launch date.
Articles
We will update all help articles with the new Custr branding and screenshots in stages, but you can continue to follow the steps as normal. The features and functionality remain the same from e-Reception Book to Custr, so the guidance will still apply.
You will be able to access the help centre once live at https://custr.help/en/.
Please note: Since the article steps have not changed, we’ll update the accompanying videos gradually. As a result, some videos may still feature the old branding at launch.
Evacuation Mode update
We know from your direct feedback and daily use that Evacuation Mode is one of the most-used features in the system. That’s why we’ve made a range of significant improvements to better support real-life evacuations and drills in all types of scenarios.
The updated version features a more straightforward interface, enhanced tools, and new functionality designed to help you manage evacuations more effectively. These improvements are included at no additional cost as part of all existing licences.
We’re proud of these upgrades and believe our Evacuation feature is now one of the most advanced evacuation management tools available.
Please note: This update will become available following the launch of Custr.
Evacuation View
This is a real-time list showing everyone currently checked into your site, including staff, visitors, and contractors. It updates automatically and displays everyone who has checked in that day.
Please note: You cannot mark anyone as safe from this view. It’s designed for visibility only, so you can quickly see who is on-site.
Evacuation Drill
Evacuation Drill is a new feature that allows you to start and manage evacuation drills with greater control. You can now label the drill as either a training exercise or a real emergency, and this designation will appear in your evacuation report.
Once enabled, you’ll have access to tools that let you mark individuals as safe across multiple evacuation points in real time. After the drill is complete, a summary of key statistics will be displayed and included in your evacuation report.
Evacuation Reports
All evacuation drills now generate a full report that includes key details such as start and end times, total duration, who initiated the event, and how many individuals were marked as safe. Events can be labelled as either training drills or real emergencies for clearer tracking.
Each report also contains time-stamped logs, individual safety statuses, space for comments, and sections to log emergency service involvement. You can generate a printable version of the report to keep a paper record for audits, compliance, or internal reviews. All reports are saved in your dashboard and can be filtered by date, type, or safety performance.
Please note: Final designs may be subject to slight changes before the official launch date.
New products coming soon to Custr
Custr is evolving into a complete workplace management platform. As part of this, we’re introducing new products designed to replace outdated manual processes and give you a clearer, faster way to manage key daily tasks.
Deliveries
With the growing volume of deliveries arriving at the workplace, particularly personal parcels for staff, reception teams are under increasing workload. Managing this influx often involves time-consuming tasks such as manually logging packages, chasing recipients with emails or calls, and relying on paper logs or informal notes.
The upcoming Deliveries product in Custr is designed to simplify and streamline this process. It helps manage incoming deliveries more efficiently while reducing the workload on front-of-house teams.
Reception staff can log a parcel in just a few taps by capturing a photo and entering key details. Custr then automatically notifies the recipient by email and the companion app that their delivery has arrived and is ready for collection. This speeds up pickup times and eliminates the need for manual follow-ups.
All logged parcels are stored on your dashboard, providing a complete, searchable record that supports tracking, audits, and site security.
Benefits:
Reduce parcel clutter and speed up collection times with automatic recipient notifications
Enhance on-site security through accurate parcel logs and verified signature capture on collection
Reduce pressure on front-of-house teams with a fast, streamlined logging process
Increase delivery accountability by capturing photos of every parcel
Eliminate lost or misplaced items with a clear, searchable delivery history
Please note: Final designs may be subject to slight changes before the official launch date.
Items
Many workplaces have shared items such as keys, laptops, tools, or equipment that need to be tracked and managed. The Items product introduces a digital item sign-out and sign-in system that replaces paper sheets and provides real-time visibility into who has what and when.
Assign items to individuals at the point of collection and log their return to maintain accurate inventory records. Whether someone borrows a meeting room key, a laptop, or any shared equipment, it can all be recorded in Custr. This removes guesswork and avoids the need to chase people for returns.
This improves accountability, helps reduce item loss, and makes it easier to manage shared resources across your team or site.
Benefits:
Minimise lost or missing items by tracking who has what and when it’s due back
Improve on-site security and accountability by logging item handovers and capturing return details
Reduce paper waste and manual admin by replacing paper sign-out sheets with a digital process
Save front-of-house time by showing a clear record of each item’s location and assigned employee
Make shared items easier to manage by giving teams real-time visibility of item status and availability
Please note: Final designs may be subject to slight changes before the official launch date.
New email addresses
To enhance clarity and simplify communication for our clients, we will be introducing a set of new email addresses following the launch of the Custr platform.
These new email addresses will replace the existing MediaBase Direct contacts, aligning our communication channels with the updated branding and structure of the new platform.
Please note: Any emails sent to the current MediaBase Direct email addresses will be automatically redirected to the corresponding new addresses. This ensures that all emails continue to reach the right teams without disruption, maintaining a smooth transition and uninterrupted support for our clients.
We hope this overview of our rebrand from e-Reception Book to Custr has given you a clear understanding of what’s changing and the reasons behind it. Your experience with the platform will remain the same, with a refreshed design and new products coming soon.
We’ll keep you updated on the expected launch date and let you know if any action is needed from your side. If you have any questions in the meantime, feel free to contact us at [email protected].