Overview
The 'Evacuation' feature on Custr allows you to quickly and efficiently determine the safety and whereabouts of visitors, staff, Residents (care edition), and students (education edition) during a fire or emergency evacuation.
This feature provides a digital tool for marking individuals as safe and tracking their exit from the premises, ensuring everyone has evacuated the building safely and has been accounted for. It also allows you to generate reports from previous evacuations, display evacuation status, and enhance emergency response efforts, contributing to the overall safety and security of everyone in the building.
The Evacuation Feature allows designated personnel to view and manage the safe evacuation of:
Visitors
Staff
Residents (Care Edition)
Students (Education Edition)
You can access and use this feature in all three areas of the Custr system:
The Online Dashboard
The Custr Companion App
The Custr iPad App
Key Features
Evacuation View
This is your real-time list of everyone currently signed in on site. During an emergency or drill, it provides an up-to-date view of:
Who is on-site
Their type (visitor, staff, resident, student)
Where they checked in
Check In information
This view can be accessed from any of the three platforms and is constantly updated (if devices are connected), ensuring accuracy at all times.
Evacuation Mode
This is the action-focused part of the feature. When an evacuation is needed, you can activate Evacuation Mode in one of two ways:
Evacuation Drill – For training or compliance testing
Emergency Evacuation – For real-life incidents
Once activated, the system allows you to:
Mark individuals as safe as they reach safety
View notes for specific people (e.g., PEEPs, needs assistance)
Record the time taken and overall progress
Evacuation Reports
After any evacuation (drill or real), the system automatically generates a detailed evacuation report. This includes:
Timestamp of event
List of all individuals present
Check-in/check-out status
Who/When marked safe
Duration
This report is stored securely on the Online Dashboard for auditing, compliance, and safety reviews.
How to Access Evacuation View & Mode
Dashboard
To access the Evacuation View & Mode on the dashboard, follow the steps below:
On the dashboard, navigate to Dashboard > Evacuation View or click the Fire Icon at the top of the screen
To start Evacuation Mode, click the button Start Evacuation
Select Drill or Emergency and click Start
iPad Device
To access the Evacuation View & Mode on the iPad Device, follow the steps below:
On the iPad, hold down on the centre of the "Welcome to..." message just above the Check In button
After 3 seconds, a Pop-up will appear
Tap Yes, I'm Sure
To start Evacuation Mode, click the button Start Evacuation
Select Drill or Emergency and click Start
Companion App
To access the Evacuation View & Mode on the Companion App, follow the steps below:
Log in to your Companion App
Navigate to the Fire Icon (bottom right corner)
To start Evacuation Mode, click the button Start Evacuation
Select Drill or Emergency and click Start
Please note: You will only be able to see the list if you have been given the correct permission as part of your employee role.
If you would like to learn more about the Companion App, click here to read our Companion App Article.
How to Access Evacuation Reports
To access evacuation reports, follow the steps below:
On the dashboard, navigate to Dashboard > Reports
Click Evacuation Reports
Choose the required evacuation/drill
Then select Report
How to Print Evacuation List
To print the Evacuation View from the dashboard, follow the steps below:
On the dashboard, navigate to Dashboard > Evacuation View
Select Print List on the bottom left hand side
