Overview
Personal Emergency Evacuation Plans (PEEPs) help care providers record the assistance a resident may require during an emergency evacuation.
PEEP information is stored against a resident record and can be viewed during an evacuation from the:
Dashboard
Companion App
iPad
PEEPs allow staff and emergency responders to quickly understand the support requirements of individual residents during an emergency.
There are three main benefits to managing PEEPs within Custr:
Ensures staff are aware of individual evacuation requirements
Provides clear visual indicators during emergencies
Supports emergency preparedness and compliance procedures
PEEPs are available within the Care edition of Custr and are managed through the Residents Directory.
What is a PEEP?
A Personal Emergency Evacuation Plan (PEEP) is a documented plan that explains the assistance a resident may require during an emergency evacuation.
This may include information such as:
Mobility requirements
Equipment requirements
Communication needs
Support arrangements
Evacuation procedures
PEEP information is stored directly against the resident record and can be updated at any time.
PEEP Levels
Residents can be assigned one of three evacuation support levels.
Level | Colour | Description |
Low | š¢ Green | Minimal assistance required |
Medium | š” Yellow | Some assistance required |
High | š“ Red | Full assistance required |
These levels provide staff with an immediate visual indication of the support required during an emergency.
The PEEP level is visible throughout the platform, including the evacuation workflow.
Creating a PEEP
PEEPs are created and managed through the Residents Directory.
To create a PEEP:
Navigate to Directory > Residents
Select an existing resident or create a new resident
Click Edit
Enable the PEEP option
Enter the PEEP information
Select a PEEP Level (optional)
Click Save
A resident can have:
A PEEP Level only
A PEEP Plan only
Both a PEEP Level and a PEEP Plan
The level and plan are independent and can be used separately if required.
Editing a PEEP
To update a residentās PEEP:
Navigate to Directory > Residents
Select the resident
Click Edit
Update the PEEP details
Click Save
Changes are applied immediately and will be reflected within evacuation workflows.
PEEP Plans
In addition to assigning a PEEP level, organisations can store a detailed evacuation plan.
The plan is entered as free text and can contain:
Evacuation instructions
Equipment requirements
Assistance requirements
Emergency notes
Any other relevant information
There is no practical limit to the amount of information that can be stored within the plan.
Viewing PEEPs During an Evacuation
PEEP information can be viewed during an evacuation from the:
Dashboard
Companion App
iPad
To view a residentās PEEP:
Navigate to the Evacuation View
Open the Residents section
Select or hold down on the resident
Open the resident slide-over panel
The slide-over panel displays:
PEEP status
PEEP level
Full PEEP plan
This information can be used by staff and emergency responders to support safe evacuation procedures.
PEEPs and the Evacuation View
Residents with a PEEP are clearly identified during an evacuation.
The evacuation view provides:
A visual PEEP indicator
The residentās PEEP level
Access to the full evacuation plan
This allows staff to quickly prioritise support and understand evacuation requirements during an emergency.
PEEPs and Resident Records
PEEPs are stored directly against resident records.
This means PEEP information remains linked to:
Resident movements
Evacuation workflows
Resident information
Care records stored within Custr
Maintaining accurate resident records helps ensure evacuation information remains current.
For more information, see:
Best Practice
We recommend:
Reviewing PEEPs regularly
Updating plans whenever resident requirements change
Using PEEP levels consistently across the organisation
Ensuring staff understand how to access PEEP information during an evacuation
Testing evacuation procedures as part of routine emergency planning
Common Uses for PEEPs
PEEPs are commonly used to record:
Mobility requirements
Wheelchair users
Assisted evacuation requirements
Communication support needs
Additional staffing requirements
Special evacuation instructions
Related Articles
Important Notes
PEEPs are available within the Care edition of Custr.
PEEP levels are fixed as Low, Medium, or High.
Residents can have a PEEP level, a PEEP plan, or both.
PEEP information is visible from the Dashboard, Companion App, and iPad.
The full PEEP plan can be viewed from the evacuation workflow.
PEEP information is stored against the resident record.
PEEP details should be reviewed regularly to ensure they remain accurate.