Overview
Custr sends notifications to keep users informed about activity across the platform, including visitors, deliveries, and items.
Notifications can be delivered in two ways:
Email notifications
Push notifications via the Custr Companion App
This ensures users can stay informed whether they are at their desk or on the go
When Notifications are Sent
Notifications may be triggered when:
A visitor arrives or leaves (Check-In)
A resident arrives or leaves (Care)
A student arrives or leaves (Education)
A delivery is logged
An item is assigned or overdue
A device goes offline
How Notifications are Delivered
Notifications can be received through:
Sent to the user’s registered email address
Used for important updates such as:
Visitor arrivals
Deliveries
Item notifications
System alerts
Companion App (Push Notifications)
Sent directly to the Custr Companion App (mobile)
Allows users to receive updates in real time on their device
To receive push notifications:
The user must have the Companion App installed
Notifications must be enabled on their device
Types of Notifications
Visitor Notifications (Check-in)
When a visitor checks in:
The assigned host is notified
The visitor may receive a welcome email
Additional recipients may be notified depending on configuration
Delivery Notifications
When a delivery is logged:
The intended recipient is notified on arrival and collection
Notifications can be resent if needed
Item Notifications
When using Custr Items:
Users may be notified when items are assigned
Users may be notified when items are returned
Reminder emails may be sent for overdue items
No Match Alerts (Check-in)
If a visitor checks in but no matching host is found:
A No Match alert email is sent
This ensures the visitor is not missed
This can happen if:
The visitor selects the wrong host
The host is not in the system
Device Offline Alerts
If a Check-In device (iPad) goes offline:
An alert email may be sent after a set period
This helps ensure your check-in system is always available
What Affects Notifications
Notifications depend on:
Employee details (including email address)
System configuration (Roles & Permissions)
Module settings (Check-In, Deliveries, Items)
Common Issues
I'm not receiving notifications
Check that:
Your email address is correct
[email protected] is added to your safe sender list
You have the Companion App installed (for push notifications)
Notifications are enabled on your device
You are correctly assigned (host/recipient)
Notifications are going to the wrong person
Check:
Visitor host selection
Delivery recipient
Item assignment
Employee email address
System configuration
No one was notified of a visitor
This may happen if:
No host was selected
The host could not be matched
The “Who are you visiting?” question is not assigned to the category
Check your No Match alert settings to ensure alerts are being sent.
Device appears offline
If your device is offline:
Check the internet connection
Ensure the iPad is powered on
Ensure software and app are up to date
Review Device Offline alerts
Also ensure the following are not blocked:
custr.com
ereceptionbook.com
pusher.com
Ports: 443 and 80
IP: 178.62.11.83
Next Steps
To customise how notifications work for your organisation: