The Staff Check-In & Check-Out feature allows organisations to record staff attendance, improve site safety and maintain an accurate list of who is currently on-site.

Staff can check in and out using a variety of methods, including:

The Reception Kiosk runs on a supported tablet, such as an iPad or Android tablet.

While many organisations use staff attendance primarily for time and attendance purposes, additional features such as custom questions and photo capture can help support operational, safeguarding and compliance processes.

Staff do not require a rota in order to check in or check out. Staff attendance works independently of the Staff Rota feature.

Staff can check in using several different methods. The methods available will depend on the organisation’s configuration and the permissions assigned to the member of staff.

Once checked in, the member of staff will:

The Reception Kiosk provides a shared check-in and check-out point on a supported tablet, such as an iPad or Android tablet.

A member of staff can search for their name at the Reception Kiosk and select the correct staff record.

They may then be asked to:

Once the required steps have been completed, the member of staff is recorded as checked in.

Staff QR Codes belong to an individual member of staff.

The member of staff presents their personal QR Code to the Reception Kiosk camera.

Custr uses the code to identify the correct staff record and begin the relevant check-in or check-out process.

The staff member may still need to:

A Staff QR Code is different from a Contactless QR Code:

For more information, see Staff QR Codes.

A Secure Check-In Puck is a physical Contactless Check-In point that staff can tap using a compatible mobile phone.

Pucks can be placed at entrances, reception areas, departments or other suitable locations around the site.

Secure Check-In Pucks may be supplied as:

An NFC-only puck is used by tapping it with a compatible mobile phone.

An NFC and QR puck gives the member of staff two options:

What happens next depends on how the member of staff checks in.

Staff with access to the Companion App can tap the puck and continue through the app.

The Companion App identifies the member of staff through their signed-in account.

Any configured staff questions are still presented before the check-in or check-out is completed.

Staff photo capture does not take place through the Companion App.

Staff without the Companion App can use Secure Check-In with a four-digit PIN, where enabled.

The member of staff:

Staff photo capture does not take place through Secure Check-In.

Secure Check-In Pucks are designed to work with mobile phones.

They cannot read:

A member of staff cannot check in by tapping an RFID card or fob against a Secure Check-In Puck.

Staff can check in or out by presenting a compatible RFID card or fob to an RFID Reader.

The RFID Reader must be connected to the tablet running the Reception Kiosk. It is not a standalone check-in device.

Unlike a Secure Check-In Puck, an RFID Reader reads the staff member’s linked RFID credential directly.

When the card or fob is read:

Secure Check-In Pucks cannot read RFID cards or fobs. They are mobile-phone check-in points and perform a different function from RFID Readers.

Staff who have access to the Custr Companion App may be able to check in and out using their own mobile phone.

Depending on the organisation’s Roles & Permissions settings, staff can check in through the Companion App by:

The Companion App identifies the member of staff through their signed-in account.

Any staff questions configured for check-in or check-out are still presented through the Companion App. Mandatory questions must be answered before the attendance action can be completed.

Staff photo capture does not take place when checking in or out through the Companion App.

Direct check-in and check-out using the button within the Companion App depends on the organisation’s Roles & Permissions settings.

Where this option is not enabled, staff may need to scan a Contactless QR Code or tap a Secure Check-In Puck.

The Companion App is available to staff. Sixth Form students and residents do not have access to it.

Contactless Check-In allows staff to check in or out using their own mobile phone.

It can be opened by:

Staff who have the Companion App can complete the process through the app.

Staff who do not have access to the Companion App can use Secure Check-In with a four-digit PIN, where enabled.

Contactless QR Codes and Secure Check-In Pucks belong to a site or physical check-in location.

They do not identify an individual member of staff until the member of staff authenticates through the Companion App or enters their Secure Check-In PIN.

For more information, see Contactless Check-In.

Secure Check-In is an authentication option available through Contactless Check-In.

It allows staff to identify themselves and check in or out using their mobile phone without downloading or signing in to the Companion App.

Secure Check-In may be suitable for:

Where Secure Check-In is enabled, the member of staff:

The same staff questions apply when using Secure Check-In as they do when checking in through the Reception Kiosk, Staff QR Code, RFID Reader, Companion App or Dashboard.

Mandatory questions must be answered before the check-in or check-out can be completed.

Staff photo capture does not take place when using Secure Check-In.

Authorised Dashboard users can manually check staff in and out from the Custr Dashboard.

This may be useful when:

Configured staff questions are still presented as part of the Dashboard check-in or check-out process.

Mandatory questions must be completed before the attendance action can be recorded.

Once checked in through the Dashboard, the member of staff appears within the same live attendance and evacuation views as staff using other check-in methods.

Staff can normally check out using the same methods available for check-in:

Any configured staff check-out questions will be presented before the check-out is completed.

Once checked out, the member of staff will:

In addition to recording attendance, Custr can ask staff custom questions during both check-in and check-out.

Staff questions can be used to:

Common examples include:

Responses are recorded alongside the staff member’s attendance record.

All questions are created and stored centrally within Configuration > Questions.

Once a question has been created, it can be assigned to different workflows throughout the system, including:

This allows you to create a question once and reuse it in multiple areas if required.

For example, a question such as:

Have you returned your radio?

could be assigned to:

without needing to recreate the question multiple times.

Before a question can be used during staff check-in or check-out, it must first be created.

To create a question:

Available question types include:

Once created, the question will be available to assign to staff check-in and check-out workflows.

To display questions during staff check-in:

The selected questions will now be displayed whenever a member of staff checks in.

To display questions during staff check-out:

The selected questions will now be displayed whenever a member of staff checks out.

Questions can be assigned to:

This allows organisations to collect information at different stages of the working day.

For example, an organisation could ask whether a radio has been collected during check-in and whether it has been returned during check-out.

Staff questions are displayed regardless of how a member of staff checks in or checks out.

Questions are presented when using:

The same configured questions apply across each method.

If mandatory questions have been configured, staff must answer them before their attendance action can be completed.

For example, if a member of staff taps an RFID card to check in, scans their Staff QR Code, checks in through the Companion App or enters a Secure Check-In PIN, any configured check-in questions will still be displayed before the check-in is completed.

Questions are displayed in the order shown within the Staff Settings page.

To change the order:

Questions can be marked as mandatory.

When a mandatory question is enabled, staff must answer the question before they can complete their check-in or check-out.

Mandatory questions apply across all supported staff check-in and check-out methods.

A question can be disabled if it is no longer required.

Disabled questions:

Questions can also be deleted entirely.

Deleting a question removes it from future check-ins and check-outs.

Historical responses that have already been captured will remain available within attendance records and exports.

Responses to staff questions are stored alongside the member of staff’s attendance record.

Question responses can be viewed from:

This allows organisations to review attendance information alongside any operational or compliance information collected during check-in and check-out.

Staff question responses can be included within exports and reports.

When generating a report, custom staff questions can be selected as report columns, allowing organisations to analyse and export the responses collected during attendance.

This can be particularly useful for:

Staff photos can be captured during check-in, check-out or both, where the selected check-in method supports photo capture.

Photo capture is configured separately from staff questions.

To configure staff photo capture:

Photos captured during attendance can be viewed alongside the relevant attendance information.

Staff photo capture does not take place when checking in or out through:

Configured staff questions are still displayed through both of these methods. It is only the staff photo-capture step that is not included.

Visitor photo capture through Contactless Check-In is separate. Visitors may still be asked to take a photograph using their mobile phone where photo capture is enabled for their Visitor Category.

Once a member of staff checks in, they are included within the live on-site information in Custr.

Checked-in staff:

Once checked out, the member of staff is removed from the live on-site and evacuation views.

Their attendance record remains available within History, reports and exports.

Keeping staff attendance accurate helps ensure that evacuation and live on-site information reflects who is actually present.

Before configuring staff check-in, questions or photo capture, please note:

Most organisations use staff attendance primarily for:

Custom questions can also support:

Staff questions should be kept concise to ensure that the check-in and check-out process remains quick and efficient.

When choosing check-in methods, organisations should also consider: