The Staff Check-In & Check-Out feature allows organisations to record staff attendance, improve site safety, and maintain an accurate list of who is currently on-site.

Staff can check in and out using a variety of methods, including RFID cards, fobs, QR codes, the Companion App, dashboard check-in and the iPad.

While many organisations use staff attendance purely for time and attendance purposes, additional features such as custom questions and photo capture can help support operational, safeguarding and compliance processes.

Staff do not require a rota in order to check in or check out. Staff attendance works independently of the Staff Rota feature.

Staff can check in using:

Once checked in, staff will appear as on-site and will be included in evacuation procedures.

Staff can check out using:

Once checked out, staff will no longer appear as on-site.

In addition to recording attendance, Custr can ask staff custom questions during both check-in and check-out.

Staff questions can be used to:

Common examples include:

Responses are recorded alongside the staff member’s attendance record.

All questions are created and stored centrally within Configuration > Questions.

Once a question has been created, it can be assigned to different workflows throughout the system, including:

This allows you to create a question once and reuse it in multiple areas if required.

For example, a question such as:

Have you returned your radio? could be assigned to:

without needing to recreate the question multiple times.

Before a question can be used during staff check-in or check-out, it must first be created.

To create a question:

Available question types include:

Once created, the question will be available to assign to staff check-in and check-out workflows.

To display questions during staff check-in:

The selected questions will now be displayed whenever a staff member checks in.

To display questions during staff check-out:

The selected questions will now be displayed whenever a staff member checks out.

Questions can be assigned to:

This allows organisations to collect information at different stages of the working day.

Staff questions are displayed regardless of how a staff member checks in or checks out.

Questions will be presented when using:

If mandatory questions have been configured, staff must answer them before their attendance action can be completed.

For example, if a staff member taps an RFID card to check in, any configured check-in questions will still be displayed before the check-in is completed.

Questions are displayed in the order shown within the Staff Settings page.

To change the order:

Questions can be marked as mandatory.

When a mandatory question is enabled, staff must answer the question before they can complete their check-in or check-out.

If you no longer wish to ask a question, it can be disabled.

Disabled questions:

Questions can also be deleted entirely.

Deleting a question removes it from future check-ins and check-outs.

Historical responses that have already been captured will remain available within attendance records and exports.

Responses to staff questions are stored alongside the staff member’s attendance record.

Question responses can be viewed from:

This allows organisations to review attendance information alongside any operational or compliance information collected during check-in and check-out.

Staff question responses can be included within exports and reports.

When generating a report, custom staff questions can be selected as report columns, allowing organisations to analyse and export the responses collected during attendance.

This can be particularly useful for:

Staff photos can be captured during check-in, check-out, or both.

Photo capture is configured separately from staff questions.

To configure staff photo capture:

Photos captured during attendance can be viewed alongside attendance information.

Before configuring staff questions, please note:

Most organisations use staff attendance primarily for:

However, custom questions can also be used to support:

Staff questions should be kept concise to ensure the check-in process remains quick and efficient.