Overview
The Staff Check-In & Check-Out feature allows employees to record when they arrive and leave the site using the Custr system.
This helps organisations:
Maintain accurate on-site records
Improve evacuation visibility
Track staff attendance
Support safeguarding and compliance
Manage offsite working and movement
Staff can check in and out using:
Manual name entry on the iPad
RFID fobs/cards
Staff QR codes
The Custr Companion App
Dashboard Check-In & Check-Out
The most common method is manual name entry using the iPad.
How Staff Check-In Works
When a staff member checks in:
Their status changes to Checked In
They appear within the dashboard and the evacuation view
Their check-in time is recorded
When checking out:
Their status changes to Checked Out
They are removed from the live on-site totals
Staff Check-In vs Account Access
Staff do not require Account Access to check in and out using the iPad.
Account Access is only required for:
Logging into the dashboard
Using the Companion App
Accessing reports and administration features
A staff member can still:
Check in via the iPad
Use RFID
Use QR codes
without having dashboard login access.
How to Check In & Out Using the iPad
To check in or out using manual name entry:
Tap Staff on the iPad
Begin typing your name
Select your profile from the list
The system will automatically determine whether to:
Check you in
Check you out
Return you from Offsite
The available action depends on your current status within the system.
Using Predictive Search
The iPad uses predictive search to help staff quickly find their profile.
As staff begin typing:
Matching employee records will appear automatically
Selecting the correct profile completes the process
If Secure Staff Mode is enabled:
Staff must continue typing until only one matching result remains
This helps prevent incorrect check-ins where employees have similar names
Typing additional letters will automatically narrow the results.
Staff Status Types
Staff can appear in one of three states within the system.
Status | Meaning |
Checked In | Staff member is currently on-site |
Offsite | Staff member is working away from site temporarily |
Checked Out | Staff member has left site |
The system automatically changes the available actions depending on the current status.
For example:
Checked Out → will offer Check In
Checked In → will offer Check Out
Offsite → will offer Return from Offsite
Alternative Check-In Methods
In addition to manual name entry, staff can also check in using:
RFID Fobs & Cards
Staff can tap their assigned RFID fob or card against a compatible reader.
Staff QR Codes
Staff can scan their assigned QR code for faster check-in and check-out.
Companion App
Staff can check in remotely using the Custr Companion App.
Dashboard Check-In
Administrators can manually check staff in and out from the dashboard.
These methods all link back to the same employee profile.
This means staff can:
Check in one way
Check out another way
For example:
Check in manually
Check out using QR code
or:
Check in on one device
Check out on another device linked to the same site
Adding Staff to the System
Staff must exist within the Employees directory before they can check in.
Employees are commonly added through:
Manual creation
CSV import
Office 365 sync
Public API
MIS integration
Nourish integration (Care Edition)
Staff records are also used for:
Notifications
Account access
Reporting
Multi-site access
Why Can’t a Staff Member Find Their Name?
If a staff member cannot find their profile during check-in, common causes include:
The employee has not been added to the Employees directory
The employee exists on a different site
The employee record has been archived
The employee sync/import has not completed yet
The name is being searched incorrectly
If using multiple sites:
Ensure the employee exists on the correct site
Ensure the employee email is linked correctly where required
Important Notes
Staff check-in is available across all Custr editions
Staff do not require Account Access to use iPad check-in
Staff can use different check-in methods interchangeably
Multiple devices linked to the same site can be used for check-in and check-out
Offsite Working permissions are managed separately
Dashboard and Companion App access require Account Access to be enabled