Contactless Check-In allows visitors and employees to check in and out without interacting directly with the reception iPad.

Instead of using the touchscreen, users scan a Contactless QR Code and complete the process using their own device.

Contactless Check-In can be used by:

Visitors complete the process through a secure webpage on their mobile device, while employees can use the QR scanner within the Custr Companion App.

Contactless Check-In can run alongside standard iPad check-in and is commonly used to:

Contactless Check-In allows users to start a mobile check-in or check-out by scanning a site QR Code or tapping a Puck.

Visitors are taken to a secure webpage where they can:

Employees scan the same QR code using the QR scanner within the Custr Companion App.

The Companion App records their attendance and completes the staff check-in or check-out process.

Where PIN Check-In is enabled, employees, Sixth Form students and residents will see a Secure Check-In option at the bottom of the Contactless Check-In page.

Selecting Secure Check-In allows the user to enter their unique four-digit PIN, confirm their identity and complete the appropriate check-in or check-out process.

Custr automatically determines whether the user is checking in or out based on their current status.

For more information on enabling PIN Check-In, managing PINs and the full user journey, see PIN Check-In.

Custr supports two different QR code workflows.

The QR code belongs to the site.

Visitors scan the QR code to open the visitor check-in webpage.

Employees scan the same QR code using the Companion App to record attendance.

Employee QR Codes belong to an individual employee.

These QR codes are scanned by the iPad camera and provide a fast way for employees to check in and out.

For more information, see: Staff QR Codes

Dynamic QR Codes are displayed directly on the iPad.

For additional security, Dynamic QR Codes automatically refresh and rotate regularly.

Dynamic QR Codes are ideal for:

Once enabled, the QR code will appear on connected iPads.

Static QR Codes allow organisations to create permanent Contactless Check-In locations around a site.

Unlike Dynamic QR Codes, Static QR Codes remain the same until they are deleted.

Common examples include:

Once created, Static QR Codes can be:

This allows organisations to create multiple contactless check-in points throughout a site.

Contactless Check-In uses the same visitor categories and workflows as standard iPad check-in.

This means categories can still control:

Visitors complete the same requirements regardless of whether they use the iPad or their own device.

If photo capture is enabled for a category, visitors can take a photo using their mobile device camera.

Photos captured through Contactless Check-In are stored against the visitor record in the same way as photos captured through the iPad.

Visitors can review and sign documents directly from their mobile device.

Examples include:

Completed signatures are stored against the visitor record and can be viewed later from History.

The same QR codes used for check-in can also be used for check-out.

Visitors can:

If the visitor still has the contactless webpage open, they can use the same session to check out without scanning again.

Employees using the Companion App can scan the Contactless QR Code or use a Puck to check out. Employees, Sixth Form students and residents using PIN Check-In can select Secure Check-In, enter their PIN and complete the check-out process.

Although they are often used together, Contactless Check-In and Express Check-In are different features.

Allows visitors to complete the arrival process on their own device when they arrive on site.

Allows invited and pre-approved visitors to complete questions, documents, signatures, and safeguarding requirements before arriving on site.

Visitors who complete Express Check-In can use Contactless Check-In when they arrive to complete the final sign-in process.

See: Express Check-In

Contactless Check-In supports:

The visitor journey automatically adapts based on the visitor type and category selected.

Visitors who use Contactless Check-In appear throughout the platform in the same way as visitors who use the iPad.

This includes:

The sign-in method is recorded as Contactless. This allows administrators to review and report on contactless activity.

Contactless Check-In can help organisations: