PIN Check-In is an authentication option within Contactless Check-In.

It allows:

to check in and out using their own mobile device without downloading or signing in to the Custr Companion App.

PIN Check-In works through the existing Contactless Check-In experience.

Users first open Contactless Check-In by:

When PIN Check-In is enabled for the relevant user group, a Secure Check-In option is shown at the bottom of the Contactless Check-In page.

The user selects this option, enters their unique four-digit PIN and confirms their identity before completing the relevant check-in or check-out process.

PIN Check-In is particularly useful for:

PIN Check-In is available for:

Visitors continue to use the standard visitor Contactless Check-In journey by entering their name.

Visitors do not use PIN Check-In.

PIN Check-In is enabled at site level.

To configure it:

Depending on the site configuration, available groups may include:

This allows organisations to control exactly who can use PIN Check-In.

For example, a school may choose to enable PIN Check-In for Sixth Form students but not employees.

A care organisation may choose to enable it for residents and employees.

When PIN Check-In is enabled for a user group, Custr automatically generates a unique four-digit PIN for eligible records.

For example:

Any new eligible records added while the feature remains enabled will also receive a PIN automatically.

You do not need to manually create PINs for each user.

PINs are unique within a site.

Where an employee is linked correctly across multiple sites using the same email address, Custr can recognise the linked employee account and the same PIN can be used across those linked sites.

For example:

If an employee works across five sites and their employee records are linked correctly by email, they can use the same PIN at each site where PIN Check-In is enabled.

If the employee records are not linked, separate PINs may be generated.

Sixth Form student and resident records are managed within their relevant site records.

PIN Check-In is accessed through Contactless Check-In.

The user first needs to open the Contactless Check-In page by either:

The Contactless Check-In page initially displays the normal visitor name-search experience.

Where PIN Check-In is enabled, a Secure Check-In option appears at the bottom of the page.

The user selects Secure Check-In to begin PIN authentication.

If PIN Check-In is not enabled for the site, this option is not displayed.

After selecting Secure Check-In, the user is shown a numeric keypad.

They are asked to:

Enter your 4-digit PIN

The user enters their unique four-digit PIN.

Custr then searches for the associated employee, Sixth Form student or resident record.

After a valid PIN is entered, Custr displays the identity associated with that PIN.

The screen asks:

Is this you?

The user can then select:

The screen also shows whether the user is currently completing a:

This is determined automatically from the user's current attendance status.

If the user selects No, that's not me, they are returned to the PIN entry screen so they can try again.

Users do not need to manually choose whether they are checking in or checking out.

Custr uses their current status.

If the user is currently:

This behaviour is consistent across employees, Sixth Form students and residents.

Once the user confirms their identity, they continue through the normal check-in or check-out workflow for their user type.

Any configured questions are still displayed.

The user completes the required questions and Custr records the attendance action.

Once completed, a confirmation screen is displayed.

For example:

Welcome, Mike!
​

Check in completed successfully.

The user's status is then updated throughout Custr.

PIN Check-In uses the same configured questions as other check-in and check-out methods.

This means employees, Sixth Form students and residents will still see the questions configured for their user type.

For example, employee check-in questions shown through PIN Check-In are the same questions that would be displayed when checking in through:

The same principle applies to Sixth Form student and resident questions.

Mandatory questions must still be completed before the check-in or check-out is recorded.

Photo capture behaves differently depending on the user type.

Staff photo capture does not take place through PIN Check-In.

Any configured employee questions are still shown, but the photo capture step is skipped.

Sixth Form student photo capture is not used as part of PIN Check-In.

Configured Sixth Form student questions are still displayed.

Residents do not have photos captured as part of their check-in or check-out process.

Configured resident questions are still displayed during PIN Check-In.

Visitor photo capture through Contactless Check-In is separate and is not affected by PIN Check-In.

Users with the appropriate Roles & Permissions can view and manage employee PINs.

For employee records, the user must have:

From the employee record, the user's current Secure check-in PIN is displayed.

This allows authorised users to provide the employee with their PIN if required.

PINs can also be included in reporting where appropriate.

Employees can be sent their personal QR Code and PIN together.

From the employee actions menu, select:

Send QR Code and Secure PIN

The email includes:

The employee can keep this information for future check-ins.

This email option is available for employees.

Sixth Form student and resident PINs are not currently distributed using this email option.

If required, an employee PIN can be regenerated.

To regenerate the PIN:

A new PIN is generated immediately.

The previous PIN stops working as soon as the new PIN is created.

There is currently no additional confirmation step before the PIN is regenerated, so ensure the correct employee has been selected before using this option.

The new PIN should then be provided to the employee.

If an employee forgets their PIN, an authorised user with the appropriate Employees

Directory Edit permission can:

Regeneration is not required simply because somebody has forgotten their PIN.

If a new PIN is generated, the old PIN becomes invalid immediately.

For Sixth Form students and residents, the PIN can be managed through the relevant record and site administration process.

PIN Check-In can be disabled for individual user groups.

To disable it:

When PIN Check-In is disabled for a group:

If the feature is enabled again later, Custr generates new PINs.

The previous PINs will no longer be valid.

Employees may work across more than one Custr site.

Where employee records are linked correctly using the same email address, PIN Check-In can operate across those linked records.

This means an employee can use the same PIN across multiple sites where:

If the employee records are not linked, the PINs may be different.

Employees can use either the Companion App or PIN Check-In, depending on the organisation's configuration.

PIN Check-In is therefore useful where a user needs a mobile check-in option but does not use the Companion App.

PIN Check-In is different from personal QR Codes.

The user:

The Contactless QR Code or Puck belongs to the site or physical location.

An Employee QR Code belongs to an individual employee.

The employee presents their personal QR Code to the Reception Kiosk camera.

The Reception Kiosk identifies the employee directly from the personal QR Code.

Employee QR Codes and PIN Check-In are separate ways of identifying the employee.

PIN Check-In does not use RFID cards or fobs.

Users access PIN Check-In using their mobile phone.

An RFID Reader performs a different function and must be connected to the Reception Kiosk.

A Puck also cannot read an RFID card or fob.

A Puck is a physical Contactless Check-In point.

Users tap the Puck with their mobile phone.

The Puck opens the same Contactless Check-In experience as a site QR Code.

Where PIN Check-In is enabled, the user can then select Secure Check-In and enter their PIN.

The Puck itself does not store the user's PIN and does not identify the person.

It simply opens the Contactless Check-In location.

For more information, see Pucks.

PINs can be included in reporting where the user has the appropriate access.

Attendance completed through PIN Check-In is recorded in Custr in the same way as attendance completed through other supported methods.

Depending on the user type, this may be available within:

If the Secure Check-In option is not visible at the bottom of Contactless Check-In, check:

Navigate to:

Site → Settings → Features → Contactless secure check-in

and confirm the relevant options are enabled.

Check:

If necessary, view the user's current PIN or regenerate it.

If the identity confirmation screen displays the wrong person:

Because PINs are unique within the site, the correct PIN should identify the relevant record.

This may happen if:

Check the user's current record for the latest PIN.

Check whether the employee records are linked using the same email address.

Linked employee records can use the same PIN across sites.

If the records are not linked, separate PINs may have been generated.