Global Feedback allows organisations to monitor visitor feedback across every linked site from a single dashboard.

From one location, Global Administrators can review satisfaction scores, investigate individual responses, manage feedback questions and standardise the feedback experience across all sites.

The Global Feedback area is split into three sections:

Each section provides different tools for managing feedback across your organisation.

The Overview page provides a high-level summary of visitor feedback collected across all linked sites over the last 30 days.

It includes:

You’ll also find charts showing:

This makes it easy to identify sites performing well and those that may require additional attention.

Tip: Hover over the charts to see the exact number of responses for each rating, helping you understand how each site’s score is made up.

The Action Required counter helps identify feedback that still needs reviewing.

Most organisations configure feedback automation so that positive responses (such as Very Good, Good, and sometimes Average) are automatically closed, while lower ratings remain open for investigation.

This allows administrators to focus on responses that require follow-up rather than reviewing every piece of feedback individually.

Select Responses to view every feedback submission across all linked sites.

Each response displays:

This provides a complete history of feedback received across your organisation.

Use the search and filter tools to quickly locate specific feedback.

You can filter by:

You can also search for responses using visitor names or comments.

Open a response to review it in more detail.

From the response screen you can:

By default, responses use the following statuses:

Your organisation can also create additional custom statuses to match its own review process.

Use the Select option to choose multiple feedback responses at once.

This allows you to perform bulk status updates, making it quicker to manage large volumes of feedback.

Feedback responses can be exported for further analysis or reporting.

Exports include responses from every linked site and can be filtered before downloading to ensure only the information you need is included.

Global Feedback Questions allow organisations to standardise the questions visitors answer when leaving feedback.

Instead of managing questions separately for every site, you can create them once and apply them wherever needed.

By default, all linked sites are selected, although you can untick any locations that should not receive the question.

Feedback questions can be reordered by dragging and dropping them into the required position.

The updated order is automatically applied to every linked site using that question.

You can edit an existing Global Feedback Question at any time.

Any changes made are automatically applied to every linked site using that question, ensuring all locations remain consistent.

Questions can first be archived if they are no longer required.

Archived questions can then be permanently deleted if needed.

This allows organisations to retain old questions temporarily before removing them completely.

The Delete All Site Questions option is designed for organisations introducing Global Feedback Questions for the first time.

Many existing sites already have their own local feedback questions.

This feature removes those individual site questions, allowing you to replace them with your centrally managed Global Feedback Questions.

This provides a simple way to standardise the visitor feedback experience across every site in your organisation.

Warning: Deleting site questions removes the existing local questions from the selected sites. Ensure your Global Feedback Questions have been created before using this feature.