Overview
The Custr Companion App is the mobile extension of the Custr platform, allowing staff to manage activity and receive updates on the go.
It connects directly to your Custr system, giving users access to key features without needing to log into the dashboard.
The app is designed for both employees and administrators, helping teams stay informed and take action in real time.
What Can the Companion App Be Used For?
The Companion App allows you to:
Receive real-time notifications
Manage visitors and pre-register guests
View who is on-site (evacuation view)
Log deliveries and items
This makes it ideal for busy teams, reception staff, and organisations with multiple locations.
When Should You Use the Companion App?
The Companion App is best used when:
You need to receive notifications on the go
Staff are not always at a desk
You want to manage activity from a mobile device
Fire Marshals to see real time view of who is onsite
For example:
Staff/host being notified when a visitor arrives
Logging deliveries without returning to reception
Checking evacuation lists from a mobile device
How It Works with Custr
The Companion App works alongside the main Custr platform:
The dashboard is used for setup, configuration, reporting, and onsite monitoring
The Companion App is used for day-to-day activity and notifications
For Check-In:
A dedicated iPad is typically used for visitor sign-in
The Companion App allows staff to receive alerts and manage activity
Account Access & Permissions
To use the Companion App, users must have Account Access enabled and be assigned the appropriate role and permissions.
Account Access allows a user to log into the Custr system (including the Companion App)
Roles & Permissions control what features a user can see and use
For example:
Access to the Evacuation View is controlled by permissions
Some users may only receive notifications, while others can manage visitors, deliveries, or items
If a user cannot log in or access certain features, this is usually due to their assigned role or permissions.
See: What is Account Access?
See: Roles & Permissions
Availability by Edition
The Companion App is available on the following Custr editions:
Care Edition → Available
Education Edition → Available
Professional Edition → Available
Business Edition → Not available
Key Features
Here’s what you can do with the Companion App:
Real-Time Notifications
Receive instant alerts when:
A visitor arrives
A delivery is logged
An item is assigned or updated
Visitor Management (Check-in)
Pre-register visitors
Receive arrival notifications
Manage visitor activity
Evacuation View (Check-in)
Access a live list of everyone on-site
Use during emergency roll calls
Deliveries Management
Log incoming deliveries
Notify recipients instantly
Items Tracking
Log items in and out
Track equipment and assets
Supported Devices
The Companion App is available on:
iOS (Apple devices)
Android devices
Make sure your device is running a supported operating system and is updated to the latest version.
Important Notes
The Companion App is designed for mobile use, not full system setup
Some features may vary depending on your edition and configuration
You must be added as a user in Custr to access the app