This article will explain the Custr Companion App and how it works with Custr.

It will teach you how to download the app and utilise all of it's different features to get the most out of your experience

The Companion App effortlessly integrates with Custr, enabling administrators and employees to conveniently check into the building using their smartphones and efficiently pre-register visitors. Additionally, users can receive prompt push notifications on their smartphones for immediate access and updates.

Please use the table provided below to see which licences are available to use Custr Companion:

Available for both iOS and Android, the app ensures fast, flexible access to key features. Perfect for busy teams and hybrid workplaces.

With the Companion App, there are multiple ways for employees to check in or out, whether that is by using the contactless check-in button or scanning a QR code poster.

If the Contactless Check-in permission is enabled for an employee, a green Check-in button will appear on the home screen of their Companion App. Once they have checked in, the button will turn red and display Check-out.

If you would prefer employees not to have this option, you can disable the Contactless Check-in permission for their role in the Custr dashboard.

To see how an employee can check in and out using this method, see the video below.

If a QR code has been generated for the employee in the Custr dashboard, they will be able to view it in the Companion App. With QR code scanning enabled, the employee can then present the QR code to the iPad to complete their check-in.

Please see a photo below of how the QR code shows on the Companion App:

With the Companion App, staff members can scan a QR code poster generated in the Custr dashboard. When scanned using the Companion App, this then links to the employee’s record in the directory, identifying them as a member of staff.

To see how an employee can check in and out using this method, see this video below:

The Companion App allows your staff members to easily view, create and edit their invites from their mobile phones. This means they can manage their visitor invites at any time, without needing to log in to the Custr dashboard on a desktop device.

Through the app, staff can see upcoming invites, amend dates and times, and cancel invites where necessary. They can also create new invites in just a few steps.

To create a new invite on the Companion App, follow the steps below

To amend existing invite details, follow the steps below:

The evacuation view can also be accessed through the Companion App by employees who have the correct permissions.

See the article below for further guidance on the Evacuation View: