Overview
The Custr Companion App is the mobile extension of the Custr platform, allowing employees, administrators and Sixth Form students with access to use supported Custr features from their mobile device.
The features available depend on the type of user, their permissions and the Custr products enabled for their organisation.
What Can the Companion App Be Used For?
The Companion App allows you to:
Receive real-time notifications
Manage visitors and pre-register guests
View who is on-site (evacuation view)
Log deliveries and items
This makes it ideal for busy teams, reception staff, and organisations with multiple locations.
Sixth Form students can also be given access to the Custr Companion App.
They can use Companion to support Sixth Form check-in and check-out by:
Scanning a Dynamic QR Code displayed on the Reception Kiosk
Scanning a Static QR Code
Tapping or scanning a Check-In Puck
Displaying their personal QR Code to a Reception Kiosk with QR scanning enabled
Sixth Form students do not receive the same Companion functionality as employees or administrators.
When Should You Use the Companion App?
The Companion App is best used when:
You need to receive notifications on the go
Staff are not always at a desk
You want to manage activity from a mobile device
Fire Marshals to see real time view of who is onsite
For example:
Staff/host being notified when a visitor arrives
Logging deliveries without returning to reception
Checking evacuation lists from a mobile device
How It Works with Custr
The Companion App works alongside the main Custr platform:
The dashboard is used for setup, configuration, reporting, and onsite monitoring
The Companion App is used for day-to-day activity and notifications
For Check-In:
A dedicated iPad is typically used for visitor sign-in
The Companion App allows staff to receive alerts and manage activity
Account Access & Permissions
To use the Companion App, users must have Account Access enabled and be assigned the appropriate role and permissions.
Sixth Form Companion access is managed separately from normal employee Dashboard access.
Account Access allows a user to log into the Custr system (including the Companion App)
Roles & Permissions control what features a user can see and use
For example:
Access to the Evacuation View is controlled by permissions
Some users may only receive notifications, while others can manage visitors, deliveries, or items
If a user cannot log in or access certain features, this is usually due to their assigned role or permissions.
See: What is Account Access?
See: Roles & Permissions
Availability by Edition
The Companion App is available on the following Custr editions:
Care Edition → Available
Education Edition → Available
Professional Edition → Available
Business Edition → Not available
Key Features
Here’s what you can do with the Companion App:
Real-Time Notifications
Receive instant alerts when:
A visitor arrives
A delivery is logged
An item is assigned or updated
Visitor Management (Check-in)
Pre-register visitors
Receive arrival notifications
Manage visitor activity
Evacuation View (Check-in)
Access a live list of everyone on-site
Use during emergency roll calls
Deliveries Management
Log incoming deliveries
Notify recipients instantly
Items Tracking
Log items in and out
Track equipment and assets
Supported Devices
The Companion App is available on:
iOS (Apple devices)
Android devices
Make sure your device is running a supported operating system and is updated to the latest version.
Important Notes
The Companion App is designed for mobile use, not full system setup
Some features may vary depending on your edition and configuration
You must be added as a user in Custr to access the app
Sixth Form students can use Companion where access has been provided.
Sixth Form students only see the functionality available to their user type.
Sixth Form attendance through Companion requires a valid site QR Code, Check-In Puck or personal QR Code presented to a Reception Kiosk.