Overview
The Visitor Feedback feature allows organisations to gather valuable insights directly from their guests. After check-out, visitors can be prompted to complete a quick feedback form, helping you assess their experience and identify areas for improvement. This supports continuous service enhancement, promotes a positive visitor experience, and demonstrates a commitment to high standards.
To use this feature, first ensure it is enabled in your account settings. Once activated, you can assign it to specific categories.
How to enable visitor feedback
To capture visitor feedback, the feature must first be enabled in the settings by following the steps below:
On your Dashboard, navigate to Configuration > Settings
Then select Features
Tick Feedback
How to add feedback questions
To add feedback questions, follow the steps below:
On the dashboard, navigate to Feedback
Click the + symbol
Enter your feedback question, placeholder and description
If you would like to question to be mandatory, tick 'Answer Required'
Choose your question type from the dropdown
Click Save
How to enable visitor feedback for a category
Once the feature is activated, you can enable feedback for your categories. To do this, follow the steps below:
On the dashboard, navigate to Configuration > Categories
Select the required Category
Tick Feedback Capture on Check-Out
Click Save
Click the Device Refresh icon at the top of your dashboard
How to delete feedback questions
To delete unwanted questions, follow the steps below:
On your dashboard, navigate to Feedback
Select the feedback question you would like to delete
Click Deactivate, this will then move the question to the Deactivated section
Select your deactivated question
Click Delete
How to export feedback
To export your visitor feedback, follow the steps below:
On the dashboard, navigate to Dashboard > Reports
Click +New Report
Select Feedback and set the required fields
Click Save
Select the report and click Run Report
Select your chosen date range and click Generate Report
Once generated the report can be found in the notifications section at the top of the dashboard to be downloaded