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Visitor Feedback

Learn more about the different types of visitor feedback questions and how to create them

Updated today

Overview

The Visitor Feedback feature allows organisations to gather valuable insights directly from their guests. After check-out, visitors can be prompted to complete a quick feedback form, helping you assess their experience and identify areas for improvement. This supports continuous service enhancement, promotes a positive visitor experience, and demonstrates a commitment to high standards.

To use this feature, first ensure it is enabled in your account settings. Once activated, you can assign it to specific categories.


How to enable visitor feedback

To capture visitor feedback, the feature must first be enabled in the settings by following the steps below:

  1. On your Dashboard, navigate to Configuration > Settings

  2. Then select Features

  3. Tick Feedback


How to add feedback questions

To add feedback questions, follow the steps below:

  1. On the dashboard, navigate to Feedback

  2. Click the + symbol

  3. Enter your feedback question, placeholder and description

  4. If you would like to question to be mandatory, tick 'Answer Required'

  5. Choose your question type from the dropdown

  6. Click Save


How to enable visitor feedback for a category

Once the feature is activated, you can enable feedback for your categories. To do this, follow the steps below:

  1. On the dashboard, navigate to Configuration > Categories

  2. Select the required Category

  3. Tick Feedback Capture on Check-Out

  4. Click Save

  5. Click the Device Refresh icon at the top of your dashboard


How to delete feedback questions

To delete unwanted questions, follow the steps below:

  1. On your dashboard, navigate to Feedback

  2. Select the feedback question you would like to delete

  3. Click Deactivate, this will then move the question to the Deactivated section

  4. Select your deactivated question

  5. Click Delete


How to export feedback

To export your visitor feedback, follow the steps below:

  1. On the dashboard, navigate to Dashboard > Reports

  2. Click +New Report

  3. Select Feedback and set the required fields

  4. Click Save

  5. Select the report and click Run Report

  6. Select your chosen date range and click Generate Report

  7. Once generated the report can be found in the notifications section at the top of the dashboard to be downloaded

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