Visitor Feedback feature in the e-Reception Book system is a powerful tool for capturing guest insights. It enables you to gather feedback on visitor experiences and business operations, helping you make informed decisions to enhance service quality and efficiency.

To enable feedback, the feature must first be activated in the settings. Once enabled, it can be assigned to specific categories to capture insights from different visitor groups.

To enable/disable this feature within the system, follow the steps below:

To allocate Feedback to a specific Category within the system, follow the steps below:

For the changes to take effect, please click Device Refresh at the top of the screen.

The dashboard allows you to export visitor feedback data into a CSV file, providing an accessible way to manage and analyse the insights you have gathered from visitors.

To export Feedback captured within the system, follow the steps below:

If you would like to add feedback questions to the visitor checkout process on the e-Reception Book, please follow the provided steps below:

You can easily delete feedback questions that are no longer relevant or necessary for your data collection process on the e-Reception Book dashboard.

Follow these simple steps below to delete unwanted questions from your feedback forms:

Once you have deleted a feedback question, it will show in the “Deactivated” section of the Feedback page. You will be able to find this underneath the “Active” feedback questions.

The e-Reception Book dashboard offers various ways to collect feedback from visitors when they're checking out, allowing you to choose the one that best fits your needs and aligns with the specific questions you want to ask. Explore the different feedback options available below:

Rating

Use a smiley face scale, ranging from 1 to 5, to allow visitors to express their rating in response to the specific question provided. This approach allows visitors to convey their level of satisfaction or feedback effectively, with 1 representing the lowest rating and 5 signifying the highest. Please see an example of this below:

Number

Capture your response in numerical format to answer the question. It's important to note that the system is designed to automatically display the numeric keyboard for your convenience. Please see an example of this below:

Text

To provide a textual response to the question, allow visitors to enter their feedback using the keyboard. It's worth noting that the system will automatically switch to the letter keyboard. Please see an example of this below:

Dropdown

Present different options for visitors to choose from, where they can pick just one answer that suits them best. Please see an example of this below:

Multiple Choice

Provide a list of options that visitors can choose from, and they have the freedom to select more than one answer if it applies to them. This way, visitors can express their preferences or feedback thoroughly. Please see an example of this below:

As a visitor offers feedback during the check-out process, the e-Reception Book dashboard will instantly update, providing you with a real-time view on the visitor's check-out status and the feedback they have provided.

The videos below demonstrate the entire process, starting from when a visitor gives feedback during checkout:

Once they have submitted their feedback and checked out, the e-Reception Book dashboard will automatically update and display this information on the Feedback page, which you can view.