Overview
The Visitor Feedback feature allows organisations to gather valuable insights directly from their guests. After check-out, visitors can be prompted to complete a quick feedback form, helping you assess their experience and identify areas for improvement. This supports continuous service enhancement, promotes a positive visitor experience, and demonstrates a commitment to high standards.
To use this feature, first ensure it is enabled in your account settings. Once activated, you can assign it to specific categories.
How to Enable Visitor Feedback
To capture visitor feedback, the feature must first be enabled in the settings by following the steps below:
On your Dashboard, navigate to Configuration > Settings
Then select Features
Tick Feedback
How to Enable Visitor Feedback for a Category
Once the feature is activated, you can enable feedback for your categories. To do this, follow the steps below:
On the dashboard, navigate to Configuration > Categories
Select the required Category
Tick Feedback Capture on Check-Out
Click Save
Click the Device Refresh icon at the top of your dashboard
Feedback Questions
In the Custr dashboard, you are able to add custom feedback questions for visitors to answer when checking out:
How to add Feedback Questions
To add feedback questions, follow the steps below:
On the dashboard, navigate to Feedback > Questions
Click the + Symbol
Enter your feedback question, placeholder and description
If you would like to question to be mandatory, tick 'Answer Required'
Choose your question type from the dropdown
Click Save
How to Delete Feedback Questions
To delete unwanted questions, follow the steps below:
On your dashboard, navigate to Feedback > Questions
On the feedback you would like to delete, select the archive button.
To delete the questions, click the delete icon within Deactivated Questions
How to Edit Feedback Questions
To edit feedback questions, follow the steps below:
On your dashboard, navigate to Feedback > Questions
On the question you would like to edit, click Edit
Make your changes and click Save
Feedback Responses
When feedback responses are captured, you are able to view these details within the Custr dashboard and make any amendments if needed:
How to View Feedback Responses
To view your feedback responses, follow the steps below:
On your dashboard, Click Feedback > Responses
Select a feedback response to view details
How to Edit Feedback Responses
To edit a feedback response, follow the steps below:
On your dashboard, Click Feedback > Responses
Select a feedback response to view details
In the bottom right hand corner, click Edit Response
Make Amendments and click Save
How to view Feedback Changes
To view any feedback response changes that have been made, follow the steps below:
On your dashboard, Click Feedback > Responses
Select a feedback response to view details
Click Timeline
Here you can view any feedback changes that have been made and who actioned them
How to Export Feedback
To export your visitor feedback, follow the steps below:
On the dashboard, navigate to Feedback > Responses
Select a date range using the calendar in the top right corner
Click Export
