Overview
Custom Questions allow you to collect specific information from visitors during the check-in process.
Questions can be assigned to different visitor categories, helping you tailor the experience based on the type of visitor.
For example, you might ask:
Contractors to confirm health and safety compliance
Visitors who they are meeting
Default Fields
Custr already includes a set of default fields that are available without needing to create custom questions.
These include:
Name
Company
Email
Who are you visiting
Travel type
Badge number
These fields can be enabled or assigned within your categories, meaning you only need to create custom questions for additional information.
Question Types
When creating a custom question, you can choose from the following types:
Numerical
Allows visitors to respond on a scale (e.g. 1–10).
Text
Allows visitors to enter a free-text response.
Dropdown
Visitors select one answer from a predefined list.
Multiple Choice
Visitors can select multiple answers from a list.
How to Create a Custom Question
To create a new question:
Go to Configuration → Questions
Click the + icon
Select the question type
Enter the:
Title
Question
Placeholder text (if required)
For dropdown or multiple choice:
Enter each option in the Choices field
Click Add
Click Save
How to Edit a Question
To edit an existing question:
Go to Configuration → Questions
Select the question
Click Edit
Make your changes
Click Save
Assigning Questions to Categories
Questions must be assigned to a category before they appear during check-in.
To assign questions:
Go to Configuration → Categories
Select the category
Go to the Questions tab
Click the edit (pencil) icon
Select the questions to assign
Click Save
To remove a question, click the bin icon next to it.
Using Rules
Rules allow you to trigger actions based on a visitor’s response.
For example:
Notify staff if a certain answer is selected
Flag specific responses
How to Add a Rule
Go to Configuration → Questions
Select the question
Click Edit
Click Add Rule
Choose the condition (e.g. answer equals “Yes”)
Select who should be notified
Click Save
Rules are currently only available for Numerical, Dropdown & Multi question types.
Filtering Questions
To filter questions by type:
Go to Configuration → Questions
Click the filter icon
Select the question type
Important Notes
Questions must be assigned to a category to appear during check-in
Default fields are available and do not need to be recreated
Keep questions clear and concise for visitors
Use rules to highlight important responses
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