Overview
The Visitor & Staff Photo Capture feature allows Custr to capture photos during the check-in and check-out process.
These photos are securely stored alongside each record and can be viewed throughout the platform, including within the Evacuation View.
Photo capture helps organisations:
Improve site security
Strengthen safeguarding procedures
Support audits and investigations
Improve identification during evacuations
Maintain accurate visual records of who is on-site
Captured photos can be displayed:
On the dashboard
Within visitor and staff records
In the Evacuation View during drills or emergencies
How Photo Capture Works
Photo capture can be enabled separately for:
Visitors
Staff
Visitor photo capture is controlled at:
System level
Category level
Staff photo capture is controlled through Staff settings.
How to Enable Visitor Photo Capture
Before visitor photos can be used, the feature must first be enabled first.
To enable Visitor Photo Capture:
Go to Configuration > Settings
Select Features
Enable Visitor Photo
Once enabled, photo capture can then be assigned to individual visitor categories.
How to Enable Photo Capture for Visitor Categories
After enabling the feature globally, you can choose which visitor categories require photos during check-in.
To enable photo capture for a visitor category:
Go to Configuration > Categories
Select the required category
Enable Photo Capture on Check-In
Click Save
Only visitors checking in under categories with photo capture enabled will be asked to take a photo.
How to Enable Staff Photo Capture
Staff photo capture can be enabled separately for:
Staff check-in photos
Staff check-out photos
To enable staff photo capture:
Go to Configuration > Settings
Select Staff
Enable:
Enable Staff Photo In
Enable Staff Photo Out
Once enabled, staff will be prompted to take a photo during the selected stages of the check-in process.
How to View Captured Photos
Once a photo has been captured, it will appear alongside the individual’s record within the dashboard.
To view a captured photo:
Select the visitor or staff record on the dashboard
The individual’s details and photo will appear on the right-hand side
Photos may also appear within:
Evacuation View
Reports
Historical check-in records
Using Photos in Evacuation View
Captured photos are displayed within the Evacuation View to help staff quickly identify individuals during:
Fire drills
Emergency evacuations
Site lockdowns
Roll calls
This can help improve evacuation speed and accuracy, particularly for:
Visitors unfamiliar to staff
Contractors
Temporary staff
Large sites or multi-building environments
Important Notes
Visitor photo capture must first be enabled in Features before it can be assigned to categories
Visitor photo capture is configured per category
Staff photo capture is configured separately from visitor photo capture
Photos are securely stored alongside check-in records
Photo capture can be enabled for check-in, check-out, or both depending on configuration