We are delighted to announce our partnership with the leading care management platform, Nourish Care. This collaboration is set to revolutionise visitor management by integrating Custr with the Nourish app, providing a seamless and efficient care management system for the care sector.
Through this integration, care organisations can now manage visitor records directly within the Nourish app, with all data seamlessly synchronised with Custr. This allows for efficient tracking, analysis, and reporting of visitor information, ensuring a streamlined process for managing visitors, staff, and residents.
Important Information: Before you integrate Nourish with your Custr platform, please ensure the following information is updated on your Nourish platform:
For Residents to pull through to Custr, their record must have:
NHS number entered
Date of Birth entered
Status set to Active
Last updated on Nourish since 2000
For Staff to pull through to Custr, their record must have:
Status set to Active
Last updated on Nourish since 2000
How to Integrate Custr with Nourish
Custr Dashboard Steps:
If you wish to integrate your Custr account into Nourish, follow the steps below:
On your dashboard, navigate to Dashboard > Site > Integrations
Click the Orange + icon in the top right corner
Select Nourish Care Platform
Click the clipboard icon to copy the API key
Once you have done this, you will then need to go to your Nourish account and follow the steps below:
Nourish Dashboard Steps:
To continue integrating your Custr account with Nourish, follow the steps below:
On your Nourish dashboard, click Administration > Extensions
Click on the Custr extension (e-Reception Book)
From the pop-up, tick the checkbox and click Continue
Enter the API key that was copied from your dashboard into the Extension Token pop-up and click Confirm
Please note: If the 'Extensions' tab is missing from your Nourish platform, please ensure you have full administrative rights for your Nourish account. If you do not, please reach out to your Nourish account manager
Nourish Timeline
Integrating Custr with your system offers the advantage of automatically recording activities from Custr directly onto the timelines of both residents in Nourish. This seamless integration ensures that all relevant activities are conveniently logged and easily accessible.
Several types of activities from Custr are automatically marked on your Nourish timeline, including:
Visitor Check-ins: Whenever a visitor checks in to meet with a resident, this action is immediately recorded on the specific resident's timeline in Nourish. This allows for efficient tracking and review of visitor interactions.
Resident Check-outs and Check-ins: Each time a resident leaves (checks out) and then returns (checks in), these movements are documented on their individual Nourish timeline. This feature helps in maintaining a clear record of the resident's comings and goings for safety and management purposes.
Feedback: Should a visitor provide feedback about their visit to see a resident, this information is captured and marked on the resident’s timeline within Nourish. This aspect is particularly useful for gathering insights about visitor experiences and any potential areas for improvement.
These integrations between Custr and Nourish enhance the overall management and monitoring of activities within your facility, ensuring that all pertinent information is efficiently recorded and easily accessible for staff review.
Employees & Residents Sync
Integrating Custr with Nourish Care brings the significant advantage of automated synchronisation between the two platforms. Specifically, your residents' and employees' lists are seamlessly synced to Custr every night at midnight. This ensures that the most current information is always available in Custr without any extra effort.
If there is a need to update your employees' or residents' list on Custr, you can easily do so by making the necessary changes directly on the Nourish dashboard. This streamlined process eliminates the need for manual entry or deletion of records in Custr, as any updates made in Nourish are automatically reflected.
This feature of automatic synchronisation between Custr and Nourish Care is a key benefit, especially for your administrative team. It saves considerable time and effort, as the need for manually importing or deleting records is eliminated. By reducing the administrative burden, your team can focus more on providing quality care and attention to your residents.
Please see the image provided below for an example of your imported Nourish employees on the Custr dashboard:
Please see the image provided below for an example of your imported Nourish residents on the Custr dashboard:
Nourish Fields & Custom Fields
When you integrate with Nourish, we offer two distinct options for questions during the check-in process, allowing for flexibility and customisation to meet your specific needs.
The first option is 'Nourish Fields'. These are predefined, unchangeable fields. If you opt for these questions, they will automatically write back from Custr to your Nourish timeline, requiring no additional effort from your end.
The second option is 'Custom Fields'. These are entirely customisable fields that you can tailor to your specific requirements. When a visitor checks in using these fields, the information will be displayed on the Custr dashboard.
Understanding that each care home has its own unique set of requirements, we provide the flexibility to use a combination of both Nourish and Custom Fields for any specific category. This approach ensures that you can tailor the check-in process to best suit your care home's needs.
Please note: Data from Custom Fields will not automatically sync back to Nourish.
What are the Benefits of Integrating Custr with Nourish
The integration of Custr with Nourish Care offers several significant benefits for users, particularly in the healthcare and care sector:
Streamlined Visitor Management: This integration simplifies the process of managing check-ins. Managers can record, track, and manage visitor information more efficiently on the Nourish timeline instead of using multiple dashboards.
Enhanced Data Synchronisation: With both systems integrated, data regarding residents and staff are automatically updated and synchronised. This ensures that all records are current and reduces the likelihood of errors that can occur with manual data entry.
Improved Security and Compliance: The integrated system enhances the security of care environments by ensuring that visitor management adheres to the necessary protocols and compliance requirements. It provides a more reliable and audit-friendly way of managing check-ins.
Increased Efficiency in Care Delivery: By automating and streamlining visitor management, care professionals have more time to focus on their primary role of providing care. This can lead to better patient and resident outcomes, as staff are less burdened by administrative tasks.
Better Reporting and Analytics: The integration enables more comprehensive reporting and analysis of visitor data. This can be valuable for understanding patterns, managing resources, and making informed decisions about facility management and operations.
Is There a Charge for Integrating Custr with Nourish?
To integrate your existing Nourish platform with Custr, we are pleased to inform you that there will be no additional charge to your current licence. This means you can enjoy the enhanced features and benefits of a seamless integration between these two powerful systems without incurring any extra costs.
This decision is part of our commitment to providing value-added services and ensuring a smooth, cost-effective transition for our users, enhancing your experience without impacting your budget.