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History

Learn how to search, filter, review, export, and manage historical check-in activity within Custr.

Overview

The History feature provides a searchable record of all check-in and check-out activity recorded within Custr.

History includes:

  • Visitors

  • Staff

  • Students

  • Before & After School sessions

  • Residents

The History page allows organisations to:

  • Review historical activity

  • Search for specific individuals

  • Audit safeguarding activity

  • Investigate incidents

  • Track contractor attendance

  • Export historical records

History updates in real time as check-ins and check-outs occur.


History vs Reports

Although both features use historical platform data, they are designed for different purposes.

Feature

Purpose

History

Searchable activity log for reviewing and filtering records

Reports

Structured CSV exports and scheduled reporting

History is designed for:

  • Searching

  • Filtering

  • Reviewing individual activity

  • Investigating records

Reports are designed for:

  • CSV exports

  • Scheduled reporting

  • Bulk data analysis


What Information is Available in History?

The History page can display:

  • Photos

  • Names

  • Email addresses

  • Categories

  • Visiting/host details

  • Check-in times

  • Check-out times

  • Sign-in methods

  • RFID usage

  • QR code usage

  • Contactless check-in activity

  • Dashboard check-ins

  • Auto check-outs

  • Custom question responses

Additional information may also include:

  • Signed documents

  • Feedback information

  • Offsite activity

  • Device information

Available data depends on:

  • Enabled features

  • Platform edition

  • Record type


Searching History

History allows users to search and narrow down records quickly.

You can search by:

  • Name

  • Email address

  • Company

  • Category

  • Visiting name

  • Badge number

  • Custom answers

This makes it easier to locate:

  • Previous visitors

  • Contractor activity

  • Staff attendance

  • Specific safeguarding records


Filtering History

History can also be filtered using:

  • Date ranges

  • Record types

  • Categories

Available filters may include:

  • Visitors

  • Staff

  • Students

  • Before School

  • After School

  • Residents

This allows organisations to quickly narrow down large amounts of historical data.


How to Show or Hide Fields

You can customise which fields are visible on the History page.

To show or hide fields:

  1. Go to History

  2. Click the field selector icon in the top right corner

  3. Select or deselect the required fields

This only changes the on-screen display.

Exports will still include all available columns.


How to Filter Between Categories

To filter records by category:

  1. Go to History

  2. Click the filter icon in the top right corner

  3. Select the required category or filters

The History page will automatically update.


Viewing Additional Record Information

Selecting a record within History opens additional information.

Depending on the record type, this may include:

  • Visitor photos

  • Signed documents

  • Custom answers

  • Feedback

  • Sign-in details

  • Device information

Photos and signed documents can be opened directly from the record view.


How to Export Selected Records

To export specific records:

  1. Go to History

  2. Select the required records using the tick boxes

  3. Click Options

  4. Select Export Selected

The selected records will export as a CSV file.


How to Export All Filtered History

To export all currently filtered history data:

  1. Go to History

  2. Apply the required filters or searches

  3. Select the top checkbox beside the column headers

  4. Click Options

  5. Select Export

The export will include:

  • All searched and filtered results

  • All available columns


Deleting History Records

History records can be permanently deleted where permissions allow.

To delete records:

  1. Go to History

  2. Select the required records

  3. Click Options

  4. Select Delete Selected

Please note:

  • Deleted history records cannot be recovered

  • Deleting records permanently removes the historical activity


Permissions

Access to History is controlled through Roles & Permissions.

The available permission levels are:

Permission

Access

Edit

View, export, and delete history

View Only

View and export history

Disabled

No access to History

Common Uses for History

History is commonly used for:

  • Safeguarding reviews

  • Incident investigations

  • Contractor tracking

  • Attendance verification

  • Auditing

  • Visitor lookups

  • Compliance reviews

  • Security investigations


Global History

At site level, History only displays records for the current site.

A Global History view is also available within the Global Dashboard, allowing authorised users to search across multiple connected sites.


Important Notes

  • History updates in real time

  • History includes all check-in and check-out activity

  • Hidden columns are only hidden visually and still appear in exports

  • Exports include all searched and filtered records

  • Deleted records cannot be recovered

  • History records cannot be edited

  • Photos and signed documents can be viewed directly from records

  • Access to History is controlled through Roles & Permissions

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