Overview
The Custr dashboard is your central platform for managing:
Users and roles
Devices
Visitor and staff activity
System settings and configuration
You can access the dashboard through any web browser using your login details.
The same login details are also used for the Custr Companion App.
How to Log In
To log in to your dashboard:
Go to: dashboard.custr.com/login
Enter your email address
Enter your password
Click Log In
Using Your Login on the Companion App
You can use the same email and password to log in to the Custr Companion App on your mobile device.
If you can log in to the dashboard, you should also be able to log in to the Companion App.
Please note: The Companion App is not available on all editions. It is supported on Professional, Education, Care, Items, and Deliveries editions, but is not included in the Business edition.
Important Note (iPad Check-In App)
The Custr iPad Check-In app does not require a login.
Instead, it connects to your dashboard using a 6-digit device code.
Common Login Issues
Verify the Login Page
Ensure you are using the correct and updated login page for Custr. The dashboard login page is the appropriate URL to access your account. If you are using an outdated login page, such as an older e‑Reception Book login page, it will not work. Always navigate to the official Custr dashboard login page to log in.
I forgot my password
Use the Forgot Your Password? link on the login page to reset it.
Follow the instructions provided to create a new password and attempt to log in again.
I can’t log in with my email
Make sure:
If the system indicates that your email address is not recognised, it may mean that there is no account associated with that email address. Ensure that you have registered an account with the email address you are using.
Your email address is correct
You have been added as a user to the system
I don’t have access to the dashboard
Some users may only have access to the Companion App and not the dashboard.
Contact your administrator if you believe this is incorrect.
Additional Troubleshooting Tips
Double-check your email address and password for typos.
Ensure your internet connection is stable.
Clear your browser cache and cookies if you encounter persistent issues.
I see different settings than my colleague
Access to features depends on your Roles & Permissions.
Need More Help?
If you’re still unable to log in, contact us via Live Chat and we’ll be happy to help.
Provide as much detail as possible about the issue to expedite the resolution process.