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Email Notifications in Custr

Learn about the different types of email notifications sent in Custr and when they are triggered.

Updated over a week ago

Overview

Custr sends email notifications to keep staff and visitors informed about activity across your site.

These notifications are triggered automatically based on events such as check-ins, check-outs, and invitations.

Email notifications can be customised and controlled through your system settings and roles.

See: How Notifications Work in Custr

See: Configuring Email Notifications

Email Types

Below is a breakdown of the main email notifications available in Custr:

Visitor Notifications

  • Visitor Arrival

Sent to the visitor when they check in

  • Visitor Leaving

Sent to the visitor when they check out

  • Visitor Invite

Sent when a visitor is pre-registered

Host Notifications

  • Host Arrival

Sent to the host when their visitor checks in

  • Host Leaving

Sent when their visitor checks out

  • Host Invite

Sent when a visitor is invited

System Alerts

  • No Match Alert

Sent when a visitor checks in without a matching host

Education Notifications

  • Student Late Arrival

Sent when a student checks in late

  • Student Early Leave

Sent when a student leaves early

Care Notifications

  • Resident Leave

Sent when a resident checks out

  • Resident Return

Sent when a resident returns

Pre-Approved Visitors

  • Sent to visitors with pre-approved access details

Default vs Custom Emails

Custr supports two types of email configuration:

Default Emails

  • Standard emails used across your system

  • Apply to all categories unless overridden

  • Best for consistent, organisation-wide communication

Custom Emails

  • Specific to a visitor category

  • Allow tailored messaging for different visitor types

  • Override default emails when applied

How It Works

  1. Default emails are set in system settings

  2. Custom emails can be applied to categories

  3. If a custom email exists, it will be used

  4. Otherwise, the system uses the default email

Previewing and Editing Emails

To view or edit email templates:

  1. Go to Configuration → Settings → Emails

  2. Select the email you want to edit

  3. Make your changes

  4. Click Save

Preview Emails

You can preview emails before using them:

  • Click Preview

  • Optionally send a test email

Restore Default Emails

To reset email templates:

  1. Go to Configuration → Settings → Emails

  2. Click Restore Default Emails

  3. Confirm

Important Notes

  • Email notifications depend on:

    • Employee email addresses

    • Roles and permissions

    • Category configuration

  • If no custom email is set, the system uses the default email

  • Users must complete account setup to receive notifications

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