Overview
The "No Match Alerts" feature automatically sends an email notification to employees when a visitor checks in and enters the name of someone they are visiting who does not appear on the company’s employee list. This helps identify and address potential errors or unauthorised check-ins.
This is especially useful because, without this alert, no one may be notified of the visitor’s arrival, potentially leaving the visitor waiting in reception unnoticed.
This alert is triggered based on the roles and permissions assigned to employees in your system. Only individuals with the specific permission "No Match Alert" will receive the email. To learn more about Roles and Permissions, please click here.
How to Disable the No Match Emails
If you would like to disable this feature, please follow the steps below:
On the dashboard, navigate to Configuration > Settings> Roles
Click the required Role
Scroll to the No Match Alert Permission
Set to Disabled
