MediaBase Direct Help Center

e-Reception Book

UK leading visitor management platform to replace paper sign-in books.

95 articles

Getting Started

Logging into your Dashboard

How to Download the Visitor App

Connecting Your iPad

Enabling Guided Access

Adding Employees

How to Download the Companion App

Connecting Your Label Printer

Pre-Approved Visitors

Sixth Form Management

Visitor Categories

Roles & Permissions

Custom Questions

Email Notifications

Frequently Asked Questions

How to Update the e-Reception Book App

How can visitors and/or staff be automatically checked out?

How to create a report?

How to add employees to my account?

How to search and export Visitor/Employee history?

How to disable email alerts?

How do I add or remove Resident check-in on the iPad?

How do I add or remove Student check-in on the iPad?

How to enable Two-Factor Authentication for my account?

How to update your dashboard

How to add a device to my dashboard?

How do I check if a new employee/student has imported from my MIS?

Can employees just have Companion Access and not dashboard?

Why is my device appearing offline?

Why do I not see the same dashboard settings as my colleague?

Why are my late/early students not writing back?

How do I Disable Guided Access?

My iPad is currently showing a code and I can't see where to enter my device code.

How do I delete and reimport students through my MIS?

How do I reset my password?

How can you view multiple sites from the dashboard?

How do you set visitor questions to be asked on check-out?

Management Information Systems (MIS)

Office 365 Integration