Custr Check-In
UK leading visitor management platform to replace paper sign-in books.
45 articles
Configuration
Learn how to set up and customise check-in options to streamline visitor arrivals.
BrandingLearn how to customise your Custr experience with Branding
Visitor CategoriesLearn about what visitor categories include and how to create them
Custom QuestionsLearn about about the different ways to add, create and assign questions
Email NotificationsLearn about the different types of email notifications sent to visitors and staff, and how to customise their content and settings.
DevicesLearn about linking devices to your dashboard and how to view device details.
LabelsLearn about how to create, edit and print labels
Auto Check-Out
Features
Comprehensive user guides for each major feature on the 4.0 dashboard.
CompaniesLearn about the option to enable, add and edit Companies on the Custr dashboard
Contactless Check-In & QR Code PosterLearn about how to use contactless check-in
Dashboard Check-inLearn about how to use the Check-in feature on the Custr dashboard
DocumentsLearn about the different ways to add, create and edit documents.
Evacuation FeatureThis feature allows you to view a real-time list of people on site. It is vital in an emergency situation, such as a fire drill.
Global DashboardLearn about Custr's global dashboard and how it can be used across multiple sites.
Home PageLearn more about the home page and its different features
Multiple SitesLearn about the multiple sites feature and how it can be used at your workplace
RFIDEnables quick and contactless check-in/out using RFID cards or fobs, improving convenience, accuracy, and site security.
StatisticsLearn about how to use the Statistics feature in Custr
Staff AttendanceLearn how to view and download staff attendance information
Staff OffsiteLearn more about the staff offsite feature
Staff RotaLearn about how to add, delete and edit shifts in the Staff Rota
Staff QR CodesLearn about how to utilise the Staff QR codes feature
Personal Emergency Evacuation Plans (PEEPs)Learn how to manage emergency evacuation plans and assign risk levels to care residents.
Visitor FeedbackLearn more about the different types of visitor feedback questions and how to create them
HistoryLearn about how to view and export Visitor History
Visitor InvitesLearn how to create and edit visitor invites
Visitor & Staff Photo CaptureLearn about how to enable and use Visitor & Staff Photo Capture
How can visitors and/or staff be automatically checked out?The auto check-out feature allows you to check out visitors and/or staff at the end of a day by set time or after a specified duration
How to add Employees to my Account?a guide on how to add employees to your Custr dashboard
How to Search and Export Visitor/Employee History?Learn how to search and export your visitor and employee history
How do I add or remove Resident check-in on the iPad?A guide on removing Resident check-in on your Custr iPad app
How do I add or remove Student check-in feature on the iPad?A guide on removing Student check-in on your Custr iPad
How to enable Two-Factor Authentication for my account?A guide on enabling Two-Factor Authentication
How to add a device to my dashboard?A guide on adding a device to your Custr Dashboard
How do I check if a new employee/student has imported from my MIS?A guide on how to check if a new employee/student has imported from your MIS
Can employees just have Companion Access and not dashboard?A guide on how to disable dashboard access
Why is my device appearing offline?A guide on why your device may be appearing offline
Why do I not see the same dashboard settings as my colleague?A guide on why your Custr Dashboard may look different to your colleagues
Why are my late/early students not writing back?A guide on why your late/early students may not be writing back
My iPad is currently showing a code and I can't see where to enter my device codeA guide on how to switch between the new and old pairing screens
How do I delete and reimport students through my MIS?A guide on how to delete and reimport MIS students
How do I reset my Password?A guide on how to reset your password
How do you set visitor questions to be asked on check-out?A guide on how to ask visitor questions on check-out
I have updated my email text, but it’s still sending the old emails. Why?A guide on why your old emails may still be sending
How to Disable No Match Alerts?Learn about the No Match alert which can be sent to employees, and how to enable or disable this feature
How to Disable Device Offline Alerts?Learn about the Device Offline alert which can be sent to employees, and how to enable or disable this feature