Overview
This article explains how to connect your Brother QL-820NWB along with how to allocate labels to categories from your Custr dashboard. Custr allows you to print visitor badges, including your company logo, visitor name, and other contact details.
Before starting the below, please ensure your printer is connected to the same WiFi as the iPad and is loaded with the correct labels; you can find a user manual for our supported printer below.
Custr supports the following label printer:
Brother QL-820NWB (Bluetooth & IP printing) (User Manual)
Enabling Label Printing
To begin the setup process, label printing first needs to be enabled. To do this, follow the steps below:
On your dashboard, navigate to Configuration > Settings
Click Features
Tick the box next to Label Printing
Wait for the page to Autosave
Connecting the Printer
By Bluetooth
Bluetooth allows for wireless printing between an Apple device, such as iPhone, iPad, or Mac, to the Brother QL-820NWB printer. To connect your printer via bluetooth, follow the steps below:
On your dashboard, navigate to Configuration > Settings
Click Printer
From the 'How do you want to connect your printer?' dropdown, select Bluetooth
Click Save
Once the above has been completed, you will then be able to connect you printer to your Custr dashboard. To do this, follow the steps below:
On your brother printer, click the Menu button
Press the down facing arrow to select Bluetooth and turn this on
Click the Menu button on your printer and press the down facing arrow to select WLAN and turn this on
Click the back arrow to return to the WLAN menu
Press the down facing arrow to select Infra Manual Setting
Select the same WIFI network as the iPad and enter the password
Once the password has been entered, press OK twice
Open the Custr app on your iPad and select your printer from the pop-up.
A white printer icon will now show on your Custr iPad app to indicate that a printer is connected
Please watch the video below with further help to set up your Brother printer with Custr, via Bluetooth:
By IP Printing
To connect your Brother printer via IP, follow the steps below:
On your dashboard, navigate to Configuration > Settings
Click Printer
From the 'How do you want to connect to your printer?' dropdown, select IP Printing
Once the above has been completed, you will then be able to connect your printer to your Custr dashboard. To do this, follow the steps below
On your brother printer, click the Menu button
Press the down-facing arrows to find WLAN and select this
On the WLAN page, press the down facing arrow to find WLAN STATUS
Select WLAN STATUS and click Infrastructure Mode
Your IP Address will then be shown on the screen
Input the IP address from the printer onto your Custr Dashboard
A white printer icon will now show on your Custr iPad app to indicate that a printer is connected
Please watch the video below with further help to set up your Brother Printer with Custr, via IP Printing:
Please note: At times, the support team might suggest disconnecting and reconnecting your printer as part of the troubleshooting process. To do this, we recommend removing the printer from your Wi-Fi network.
Printing Test Labels
Once you have connected your Brother label printer to Custr via the dashboard, you will be able to print test labels. To print a test label, follow the steps below
On your dashboard, navigate to Configuration > Labels
Select the label you would like to print
Click Print test label
