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Connecting Your Label Printer

Learn about how to connect your Brother QL-820NWB printer

Updated this week

Overview

This article explains how to connect your Brother QL-820NWB along with how to allocate labels to categories from your Custr dashboard. Custr allows you to print visitor badges, including your company logo, visitor name, and other contact details.

Before starting the below, please ensure your printer is connected to the same WiFi as the iPad and is loaded with the correct labels; you can find a user manual for our supported printer below.

Custr supports the following label printer:


Enabling Label Printing

To begin the setup process, label printing first needs to be enabled. To do this, follow the steps below:

  1. On your dashboard, navigate to Configuration > Settings

  2. Click Features

  3. Tick the box next to Label Printing

  4. Wait for the page to Autosave


Connecting the Printer

By Bluetooth

Bluetooth allows for wireless printing between an Apple device, such as iPhone, iPad, or Mac, to the Brother QL-820NWB printer. To connect your printer via bluetooth, follow the steps below:

  1. On your dashboard, navigate to Configuration > Settings

  2. Click Printer

  3. From the 'How do you want to connect your printer?' dropdown, select Bluetooth

  4. Click Save

Once the above has been completed, you will then be able to connect you printer to your Custr dashboard. To do this, follow the steps below:

  1. On your brother printer, click the Menu button

  2. Press the down facing arrow to select Bluetooth and turn this on

  3. Click the Menu button on your printer and press the down facing arrow to select WLAN and turn this on

  4. Click the back arrow to return to the WLAN menu

  5. Press the down facing arrow to select Infra Manual Setting

  6. Select the same WIFI network as the iPad and enter the password

  7. Once the password has been entered, press OK twice

  8. Open the Custr app on your iPad and select your printer from the pop-up.


Please watch the video below with further help to set up your Brother printer with Custr, via Bluetooth:


By IP Printing

To connect your Brother printer via IP, follow the steps below:

  1. On your dashboard, navigate to Configuration > Settings

  2. Click Printer

  3. From the 'How do you want to connect to your printer?' dropdown, select IP Printing

Once the above has been completed, you will then be able to connect your printer to your Custr dashboard. To do this, follow the steps below

  1. On your brother printer, click the Menu button

  2. Press the down-facing arrows to find WLAN and select this

  3. On the WLAN page, press the down facing arrow to find WLAN STATUS

  4. Select WLAN STATUS and click Infrastructure Mode

  5. Your IP Address will then be shown on the screen

  6. Input the IP address from the printer onto your Custr Dashboard

Please watch the video below with further help to set up your Brother Printer with Custr, via IP Printing:

Please note: Once your device has been refreshed, a white printer icon will show to indicate that the printer is connected to Custr.


Printing test labels

Once you have connected your Brother label printer to Custr via the dashboard, you will be able to print test labels. To print a test label, follow the steps below

  1. On your dashboard, navigate to Configuration > Labels

  2. Select the label you would like to print

  3. Click Print test label

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