FAQs
Help with frequenly asked questions.
32 articles
General
Help with frequenly asked questions.
How can you View Multiple Sites from the Dashboard?A guide on viewing multiple sites from the Custr dashboard.
How do I Disable Guided Access?A guide on how to disable guided access.
How to Create a Report?Reports allow you to export data from the system for a required period, plus the option to schedule on a required frequency.
LocationsLearn more about the different ways to set up and manage locations.
How to Update the Custr AppA guide on how to update to the latest version of the Custr App.
How can Visitors and/or Staff be Automatically Checked out?The auto check-out feature allows you to check out visitors and/or staff at the end of a day by set time or after a specified duration.
How to add Employees to my Account?a guide on how to add employees to your Custr dashboard.
How to Search and Export Visitor/Employee History?Learn how to search and export your visitor and employee history.
How do I add or Remove Resident Check-in on the iPad?A guide on removing Resident check-in on your Custr iPad app.
How do I add or Remove Student Check-in Feature on the iPad?A guide on removing Student check-in on your Custr iPad.
How to Enable Two-Factor Authentication for an Employee?A guide on enabling Two-Factor Authentication.
How to add a Device to my Dashboard?A guide on adding a device to your Custr Dashboard.
How do I Check if a new Employee/Student has Imported from my MIS?A guide on how to check if a new employee/student has imported from your MIS.
Can Employees just have Companion Access and not Dashboard?A guide on how to disable dashboard access.
Why is my Device Appearing Offline?A guide on why your device may be appearing offline.
Why do I not see the same Dashboard Settings as my Colleague?A guide on why your Custr Dashboard may look different to your colleagues.
Why are my Late/Early Students not Writing Back?A guide on why your late/early students may not be writing back.
How do I Delete and Reimport Students Through my MIS?A guide on how to delete and reimport MIS students.
How do I Reset my Password?A guide on how to reset your password.
How do you set Visitor Questions to be Asked on Check-out?A guide on how to ask visitor questions on check-out.
I Have Updated my Email Text, but it’s Still Sending the old Emails. Why?A guide on why your old emails may still be sending.
How to Disable No Match Alerts?Learn about the No Match alert which can be sent to employees, and how to enable or disable this feature.
How to Disable Device Offline Alerts?Learn about the Device Offline alert which can be sent to employees, and how to enable or disable this feature.
Why is my Device not Auto-Locking?A guide on why your device may not be auto locking
Deliveries
Frequently Asked Questions
How to set up Auto Collect Deliveries?Learn more about how to enable and set auto collect deliveries.
How do I log a Delivery Once it Arrives?Learn how to log a delivery using Custr once it arrives at your workplace.
How can I Mark a Delivery as Collected?Learn how to mark a delivery as collected using Custr.
How can I Mark a Delivery as Uncollected?Find out how to mark a collected delivery as uncollected using Custr if it was updated incorrectly.
How do I Add / Edit Locations?Learn how to add or update locations using Custr to ensure all deliveries are tagged with the most up-to-date locations.
How can I View my Deliveries?Learn how to view your real-time delivery log from the dashboard or companion app.
How can I Setup Notifiable's for Deliveries?Learn more about how to setup external staff to be notified about deliveries.
Items
Frequently Asked Questions
How to set up Default Return at Time?Learn about how to set up a Default Return time.